Quality of Customer Service has Gone Down I'm saddened and disappointed to see the level of service has slowly been going down over the past year. I've had a few issues. Using credits that have been received can't be done with online paying. Instead of doing it online, I have to call in to pay, when I want to use a credit sitting on my account. Products tend to expire faster than from other supply companies. If it's a product I know I will not use frequently, I have to request it come directly from the product maker. I ordered enough Cavitron tips to receive a few free ones back at the beginning of April and am still waiting on receiving the free ones. I sent 2 emails inquiring about this, thinking it was resolved, but I'm still waiting on receiving them. What was once stellar service has slowly gone down hill and I'm now contemplating on using a company like Patterson or Henry Schein. Online ordering is so easy, compared to the other supply companies, and that's why I've always stuck with Smart Practice, but sadly it might be time to move on.

We've been using SmartPractice for… We've been using SmartPractice for quite a while now and have never had a bad experience. Very good pricing on everyday supplies like charts, stickers, etc. as well as some custom promotional goods. And our rep Teri is wonderful, very helpful, goes out of her way to check on us periodically as well as assisting us with our important promo orders. I would definitely recommend them!

Customer Service Tammy Burkholder has been our dental supplies rep for quite sometime. We trust her with all of our dental needs. If SP doesn't have a product that we are looking for, she is always helpful to find one comparable. Tammy's customer service goes above and beyond and we are so blessed to partner with her!!!!

Amy in Customer Service needs to be fired. called up and spoke to Amy in customer service...asked if she could help me place an order...she was so smug and bitchy...I never placed my order. She needs to be replaced. Its obvious she hates her job.

Awesome Job!! Smart Practice is awesome from customer service to products ordered. They made sure all my needs were meet and my orders needed were shipped by time needed i would so recommend them to other practices. They take time in answering all questions and are very helpful, they make your time valuable and do not rush through process i am very happy to have them and will keep ordering and strongly recommend to friends for supplies. thank you again appreciate your help.