Oxiline is a SCAM!!! I had this exact same experience. This is a SCAM!!!!! I don't think this is a legitimate business. I ordered a product and they immediately charged my credit card. After a week, I contacted them to find out what had happened to my order. They said it was backordered, so I asked them to cancel and refund my money. They said they would, but after several more weeks, nothing has happened. I have called many times, but they aren't available to take calls. I've sent multiple emails. No response. And, no refund. Date of experience: March 05, 2024

They will NOT respond to you once they have your money. ZERO customer service: They don't respond to submissions to their online form; they don't respond to direct email; they don't answer their phone. In short: it's obvious they have no intention of holding up their promise of customer support or 30 day returns. I recommend you run far away from this "company."

Paid for something I never got! I ordered a piece of health equipment from Oxiline. I received an email saying that they hoped I like the equipment despite the fact that I have not received it. I have called numerous times only to be told that they are not available. I have emailed, both on their web based email system and on regular email and have received no response. Their customer service in nonexistent. I am now having to process a claim with PayPal to try and get my money back. Steer clear of this company!

I don't understand all the negative… I don't understand all the negative reviews. I ordered oxiline pro blood pressure meter on 4/19/24. Within a half hour got confirmation order was shipped with valid tracking number. Received meter on 4/23/24. Very happy. Most accurate one of the two others I have. Cuff is easy to use and there are instructions included. Using app to sync up with meter easy with no problems. Maybe I'm just lucky ???

I ordered a TENS machine from Oxilene… I ordered a TENS machine from Oxilene and was satisfied with the quality. The pads eventually did not adhere so I ordered replacements. When they arrived, I found that they did not adhere after 1 use. I called their customer service and asked them to send replacements for the defective product. They refused to comply unless I returned the original items. I explained that I was bedridden but that did not change her policy.Very disappointed in their customer service.