I purchased 2 knee braces 2 weeks ago I purchased 2 knee braces 2 weeks ago. I called to return them since I ordered the wrong size, I spoke to Amanda twice now with no RMA response Your return department is dragging their feet. I am calling the BBB and expressing my disappointment, Its been 2 weeks with no communication from Alimed. All I want is to buy the correct size.

Thank You I have actually worked with AliMed when I was at Kingsley Mfg. Co. and always enjoyed their customer service and care. Now that I am caring for my Mom full time I am a customer and still receive the professional curtsy and products I did when working in Orthotics and Prosthetics. Thank You AliMed.

The picture for hand cuff for walker… The picture for hand cuff for walker very deceptive, we thought was plastic and ended up just sheepskin like wool and a strap, we had to open to see what it looked like and tried to return it and was refused because of it being opened and it being a medical item.. Need to have better description of items. $32.00 wasted 10.00 which was shipping

BUYER BEWARE BUYER BEWARE. You best be sure about anything you order from these folks. There is a non-negotiable 20% restocking fee, regardless of whether you took it out of the plastic. Since there is no storefront, you can't try anything on. Nice way to take advantage of folks and make money when what you get does not deliver as expected. By the way, before I bought the product, I had two inquires into customer service and I never received a response. Should have known better then....

Great item. No communication. The item I purchased was great. The only thing I would like to see is communication after my purchase. A “your order has shipped” email with a tracking number from usps/ups/fedex would have been helpful so I could track my order. I even signed up for an account and there was still no way to search this information on the website.