Wish I could give 0 stars Wish I could give 0 stars. Ordered brace on Friday they never processed the order so over the weekend I canceled the order on the Internet and also called and canceled it on their phone line. They shipped it anyway so I would have to pay shipping and handling and a restock fee to return it. They are completely incompetent.

Thank You I have actually worked with AliMed when I was at Kingsley Mfg. Co. and always enjoyed their customer service and care. Now that I am caring for my Mom full time I am a customer and still receive the professional curtsy and products I did when working in Orthotics and Prosthetics. Thank You AliMed.

Great item. No communication. The item I purchased was great. The only thing I would like to see is communication after my purchase. A “your order has shipped” email with a tracking number from usps/ups/fedex would have been helpful so I could track my order. I even signed up for an account and there was still no way to search this information on the website.

Horrible experience So happy to do so Purchased a brace. Wrong one. Told that I would receive an email on procedure to return. Never did. Called and agent who sold brace to me does not return calls. Moved to supervisor. Did not return call. Over 300 dollar purchase and no instructions of how to return. So need to take action. Credit card used now reversing charges. In contact with my attorney. Horrible experience. I am a physician. Do not use this company

Impossible to return Bad advice on sizing from their customer service. I kept ordering until I got the right size. When I requested authority to return the two finger splints that didn’t fit, they never responded. They will not allow you to return anything unless they give you specific permission. Now I am stuck with $78 worth of splints that I can never use..