Terrible service Terrible service. Purchasing was easy, although shipping charges were ridiculous. Tried to request a return online by filling out their online form. No answer. Tried calling several times selecting the "return" option. Line rings, rings, rings - Sorry, no one available to take your call right now {hang up}. Called again and this time selected the "Place an Order" option, got someone on the line right away. Hmmmm. person took my information and told me it will take 7 to 10 business days to hear back from the Return team with a return authorization #. I already know they charge a 20% restocking fee. Stay away. There are other, better options online.

I am trying to initiate a return I am trying to initiate a return. I sent an email to customer service January 5th and as of today, January 10, I still haven't heard from them. I called as followed: January 9th (on hold 9 minutes 22 seconds) January 10th (on hold 5 minutes and 4 seconds) January 10th (on hold 16 minutes and 1 second) Not sure what the problem is?

Always great prices and quality products! The holiday season isn't the best time to need medical supplies delivered timely. They did their best and we got what we ordered. Always great prices and quality products!

Whenever I place an order with Alimed… Whenever I place an order with Alimed it is acknowledged right away. I don't seem to have many issues as far as backorders. We have our items shipped to Toronto, Canada and everything is always seamless and we receive our orders on a timely basis

Very poor customer service Ordered two thumb braces. The elastic started to separate after two wearings on one. Sent an email to customer service requesting a replacement. They replied they would send my claim to their “returns team”. It is now a month later and I’ve heard nothing even after several emails inquiring about status. Some of the worst customer service I’ve had. Will never purchase from here again. I expected a lot more for the price of the items.