Do not do any business with 20/20now, the owner is such a horrible and greedy for looking for only your money. He is such a Scamer They don't care if your eye exam patients are waiting for long or not. Even they are using Drs as their slaves either, one Dr need to see the patients 30-50 per day and pay hourly only. They're solely focused on extracting money from your pocket for their own gain. Here's my warning: Do you really want to sign a contract with this company? Then ask for the termination terms first, read them carefully, and make sure you understand the refund clauses before you sign anything. Otherwise, they might interrupt your eye exams, unilaterally terminate the contract like they did with me, and then do everything in their power to take your money. I paid $22,000 for only the set up fee and they stop the serives after 15days because I keep complaining to them stop calling and forcing me to purchase eye exam equipment from your company in the 6:00 am in the morning, and also in the contract they promised and hooked me up eye exam will be provid from 20/20now company like Mon to Sat, 9:00 am to 7:00pm, but once I tried the business with them, every Monday is closed, and plus even other days are all only available 10am to 5pm, not only that, they allow me to make an eye exam appointments only one hour slot, not possible more than that. so I keep asking when your company can provide better or turn the promise service days and hours, than owner said I naver promised anything. Wow~ I keep complaining about the contract, your company said if there's any Dr's schedule changes will notice with written in 15 days before, but I naver got it. the owner of 20/20now keep putting the ridiculous excuses and instead of trying solve this issues, he sent me the termination contract, so I asked him what about my money for set up these? He said I signed it 1/15/2024, so he can not refund even single penny. He keep saying it is over the 60days thousand times (watch out guys, there is somthing behind with 60days) actually they start to provide the services 3/1/2024 and inactivate my account 3/16/2024 without my termination agreement nor refund process. Wow~ I naver expect that I have to pay to this greedy grandfa $22,000 with 15 days services. Now I report them to the FTC and BBB. I hope they can help me to get my money refund from this theft. I hope there's justice and karma. Sincerely I hope you don't end up a victim like me. P.S In the contract, they said they will pay the sublease fee to my pracrice 17% of eye exam fee volume, but they keep hiding the invoices and never pay it either.

Customer Concerns I scheduled my son's eye exam appointment at 20/20NOW in the Costco at Boston Heights Ohio office. However, I encountered several issues: 1. There was only one person present in the office. 2. They charged us upfront instead of attempting to process our insurance first. 3. Despite my request for the bill to submit to our insurance, they repeatedly sent me the prescription instead. 4. When I visited the office later, it was permanently closed without any indication of relocation. Costco staff informed me that they relocated to Costco at Canton Ohio. Overall, I found this company to be highly unprofessional, and we have no intention of returning there in the future.

Perfect Partner in Eye Care 2020 Now has been an amazing partner for me as we work to deliver the highest quality care available to our patients. While we work to "figure it out", 2020 Now continues to serve us and always keeps their promises. Highly Recommended!

Subpar service. The customer and service at this company are simply aweful. My daughter had an eye exam at the Costo Boston Heights, Ohio location in December 2023. The day after her exam they told her they were no longer at that location and she would have to drive over an 1 1/2 hours to come back and have her contact lense fitting. She has been wearing contacts for over 6 years and never had to return to the office for a fitting. When we told them we could not make the drive to the other location they had no resolution. I have contacted this company over 6x requesting reimbursement for the contact lense portion of the exam with no return calls or resolution. The customer service during the exam was subpar as well. I would not suggest using this company. Not high quality medical care and no customer services.

WORST PLACE EVER During the exam, my lenses became fogged up to the point I couldn't see thru them. Optometrist kept on going as if everything was normal until I literally got up and walked outside to get the worker back inside the store. He was on his cell phone outside the double doors. I asked him to clean the lenses, and I am convinced this tainted my final prescription. Instead of giving me another exam, I e been ignored since January!! I was told I would receive a phone call when the contacts came in so I could do a fitting. I NEVER GOT THE CALL!! So I came into the store this morning, and sat there for 35 minutes being ignored.. You tell me 20/20, what TF am I supposed to do to get my ŒQ1 ordered??!glasses prescription