AVOID Moniker!! Currently (April, 2024), I use four Internet Domain registrars, including Moniker. Of these four IDRs, Moniker is BY FAR the worst. On many occasions, I cannot access their website, not even for the purpose of logging-in! Furthermore, when I complain to their technical support staff, the response that I receive is wholly inadequate, even when I attach a screenshot that shows the problem that I encounter when trying to access the website.

Chat rep was excellent Chat rep was excellent. Professional and friendly. Christoph listened, then handled my request efficiently. I had reached out to close my account, but if I want to purchase domains in the future, I will return to Moniker simply because their support is stellar!

Unexpectedly Great Support reached out to moniker tech support asking for help updating a PTR record. Whatever that is? They responded quickly, pointed me in the right direction to find it and installed it for me without skipping a beat! Great human based service in this day of chat bots in AI. I highly recommend them.

They're working hard so you don't have to I hardly ever think about our host services - because they run so smoothly they don't need my attention. However, when issues arise, usually due to changes with our website SaaS or Google updates, Moniker is always available to offer help. They are easy to work with, explain solutions without using techie lingo, and I have yet to have an issue they couldn't solve. They also follow up during and after the process and I greatly appreciate this!

We neglected renewing our domain We neglected renewing our domain, which is an ecommerce and therefore uptime is crucial. Mayhem ensued. Luckily Moniker staff honored their 24h SLA and we were up and running again. Thank you, guys.