Exceptional customer service relating to managing domain portfolio Exceptional customer service relating to my domain name portfolio. The team is fast to respond, very knowledgeable and customer service oriented. That is why I will keep my domains with Moniker in the future...they really care about their clients.

AVOID Moniker!! Currently (April, 2024), I use four Internet Domain registrars, including Moniker. Of these four IDRs, Moniker is BY FAR the worst. On many occasions, I cannot access their website, not even for the purpose of logging-in! Furthermore, when I complain to their technical support staff, the response that I receive is wholly inadequate, even when I attach a screenshot that shows the problem that I encounter when trying to access the website.

They're working hard so you don't have to I hardly ever think about our host services - because they run so smoothly they don't need my attention. However, when issues arise, usually due to changes with our website SaaS or Google updates, Moniker is always available to offer help. They are easy to work with, explain solutions without using techie lingo, and I have yet to have an issue they couldn't solve. They also follow up during and after the process and I greatly appreciate this!

Excellent customer service We’ve been using Moniker for years and always are impressed with the quick customer service. The phone number tel:1-844-760-0251 always leads us to a human voice upon the first answer, so no waiting or incessant “press 1...” to connect with assistance. Amazing in this world today.

Been with Moniker a LONG time I've been with Moniker since they were called "Domain Systems." They've had their ups and downs, had some great and not-so-great employees, but overall I've been happy enough to stay with them all of these years. As an example, today I asked to expedite a domain transfer and support took care of it within 30 minutes. Yes, it would be better if I could do this on my own, but at least the option to expedite is available. Overall, no complaints.