We were looking to change our processor… We were looking to change our processor because we were upgrading our IT systems. While searching, we were looking for a processor that services NFPs by providing competitive rates and has support modern technology. Dharma was recommended to us by another NFP and it turned out to be a great choice. We got great tech support as we upgraded our systems to work in harmony with processor and got a rate that is about a third less of what we paid with previous processor. We have a dedicated contract person who is an email away and is quick to respond. I would recommend this processor to NFP that is looking for a CC processor.

Great merchant services company! Dharma Merchant Services is one of the best companies we have ever done business with! Every single person we have interacted with has been friendly, understanding, efficient, and effective. They have always gone out of their way to make sure they've answered every question and solved every problem we've ever thrown at them. And on top of all that, their fees are quite competitive!

Dharma's customer service is pretty… Dharma's customer service is pretty amazing. There's no phone trees or virtual assistants, or operators with heavy accents. Someone just answers the phone and fixes your problems or answers your questions in a couple of minutes. Their prices or great, too. I've used them for about 5 years, and don't plan on switching anytime soon.

Denieal Williams is one of the best… Denieal Williams is one of the best support reps I have every worked with. Smart, friendly, professional, courteous, and forgiving. Please make sure her efforts don't go unnoticed - her mgr needs to know this. She is an asset to your team and co and makes up for many other areas your co is lacking. Thanks

AVOID AVOID AVOID AVOID AVOID AVOID! Very sketchy mishandling of our account. Dharma allowed a fraudulent terminal to be created with our merchant ID, without verifying its authenticity with us the owners. As a result, our account was hit with fraudulent refunds in excess of $3,000 until Dharma noticed and finally put in security, 3 MONTHS LATER. Even so, they NEVER told us about the breach, instead reprogramming our terminal and reissuing our merchant ID without any explanation as to why. When we noticed the incongruous charges, they claimed it is OUR responsibility for the funds, not theirs. They are on very shakey legal ground here. SOMETHING VERY BAD IS HAPPENING AT DHARMA. AVOID AT ALL COSTS.