My overall experience with Dharma has… My overall experience with Dharma has been great so far (new user as of 12/14/19) but I specifically want to call out Trace Wendell for his outstanding customer service and support. He was able to set up my account within the time frame allowed to ensure I was up and running when I needed to be. He is an asset to your company and your customers. Thank you, Trace!

Dharma cares: about you, your business, and the community Dharma is more a partner than just some faceless processor. From the beginning they were super communicative and made a point to take interest in our business. Their team is quick to catch potential fraud and quick to resolve it. The fact that using their service also helps the community around us all makes them the perfect fit for us.

AVOID AVOID AVOID AVOID AVOID AVOID! Very sketchy mishandling of our account. Dharma allowed a fraudulent terminal to be created with our merchant ID, without verifying its authenticity with us the owners. As a result, our account was hit with fraudulent refunds in excess of $3,000 until Dharma noticed and finally put in security, 3 MONTHS LATER. Even so, they NEVER told us about the breach, instead reprogramming our terminal and reissuing our merchant ID without any explanation as to why. When we noticed the incongruous charges, they claimed it is OUR responsibility for the funds, not theirs. They are on very shakey legal ground here. SOMETHING VERY BAD IS HAPPENING AT DHARMA. AVOID AT ALL COSTS.

We haven't begun using them fully yet We haven't begun using them fully yet, but I was still confused on all the prices associated and what Dharma does compared to the needed accounts with MC Merchant and Authorize.net. As someone new to this, I guess I needed more step by step help. Looking forward to how it grows with us, however!

Dharma delivers what they promise Dharma delivers what they promise - Great processing rates, no hidden fees or charges quietly added to my bill. Integrity and honesty are difficult to find in the merchant service world. Dharma also has good staff support. Being a bookkeeper, I have dealt with many different processors in different types of business. Dharma is definitely the best.