Dennis Caulley
GBGood Caregivers. Spotty communication. Inefficient Scheduling. The care provided has been quite good, but scheduling efficiency has been poor. The reponse time to messages left on the ClearCare site has been very inconsistent. Every change in schedule has been rocky with numerous personnel changes prior to the event. It feels as if the agency is constantly scrambling to find workers. The care giving is obviously the most critical measure of a senior care agency, but needed improvements in the scheduling reduces my rating from a 4.5 to a 3.
Adrian Park
GBAdministrative Mess The care givers that Care Indeed have been of mixed quality. Some of them are excellent and some of them just want to stare at their phones all day. The most frustrating part of Care Indeed is their internal processes and customer support. Invoices are frequently inaccurate. Every bill is an adventure. In addition, they do not respond to emails or phone calls on a timely basis.
Mary Smith
GBVery Satisfied The staff at Care Indeed has always been very responsive to our families changing needs. The caregivers are kind, well-trained, and on top of all situations. They stay in touch directly and through the office so that I always know what is going on with my father.
Carol Dondick
GBThe care attendants are intelligent The care attendants are intelligent, well trained, enthusiastic, and make me feel cared for. The office staff is very helpful in dealing with last minute changes of plans Carol Dondick
Mike Farris
GBGreat Service and Great Response I engaged Care Indeed to provide additional support for my Mom who was in Memory Care. She had been gaining weight since starting a new medication and the memory care facility wasn't able to provide her enough care. We needed help with getting Mom ready in the morning and with doing her PT exercises regularly. Care Indeed quickly helped to provide additional staff. The staff assisted with Mom's PT exercises and it was the first time at the Physical Therapist actually said that she made improvements. The staff Care Indeed provided appeared to be truly caring and my Mom really appreciated them.