Quality device & first class customer service The QL/DMS.X6-C Massage Gun I was given for Christmas works like a dream to ease the MS spasticity (muscle tension) that causes my leg to feel as if it has been set in concrete after a period of inactivity. The device is powerful and clearly very well built so it was disappointing when the on/off button became temperamental and unreliable after a few weeks. It became difficult to both start and stop the device. I wrote to the Bob & Brad customer service department and received a prompt response advising me to jiggle the button about a bit when trying to start it, and attaching a video demonstrating how to to this. This ploy worked for a few weeks before the massage gun became completely unresponsive. With their first email, the Bob & Brad customer service team had indicated what I needed to provide if the device continued to cause problems, so I wrote back with these details and a video showing the device failing to turn on. My video wasn’t quite right but once I had sent one that met the requirements, a new massage gun was despatched to me. This reached me two days later and works perfectly. The QL/DMS.X6-C is a quality product and the customer service is first class. I do suspect that the multipurpose on/off button - which also changes the speed of the vibration - is a design weakness. A simpler solution, with separate controls for these two functions, might have been less prone to going wrong? Accordingly I have given the device 4, rather than 5, stars. In action, though, the QL/DMS.X6-C is nothing short of brilliant.

Honest, delightful, HIGHLY RECOMMENDED What an amazing people and organization! I highly recommend them and their products! Impeccable customer service, honest and truly delightful to deal with! I wish more companies would model their customer service from this company!

Great product AND excellent customer service Purchased the X6 Pro last year after tying a few different brands, this one beats the rest by far. One of the attachments recently became loose and would not stay on, I contacted vendor support, and after a few quick communication, a brand new unit was sent my way, including a new massage gun. Overall 10/10 experience, would recommend anyone in the market for a massage gun.

Such a great friendly company Such a great friendly company as they dealt with my broken massage gun quickly and efficiently by offering me a replacement without fuss. Very happy with the outcome.

Great customer service Great customer service! Love the massage boots with heat!