Great product AND excellent customer service Purchased the X6 Pro last year after tying a few different brands, this one beats the rest by far. One of the attachments recently became loose and would not stay on, I contacted vendor support, and after a few quick communication, a brand new unit was sent my way, including a new massage gun. Overall 10/10 experience, would recommend anyone in the market for a massage gun.

Quality device & first class customer service The QL/DMS.X6-C Massage Gun I was given for Christmas works like a dream to ease the MS spasticity (muscle tension) that causes my leg to feel as if it has been set in concrete after a period of inactivity. The device is powerful and clearly very well built so it was disappointing when the on/off button became temperamental and unreliable after a few weeks. It became difficult to both start and stop the device. I wrote to the Bob & Brad customer service department and received a prompt response advising me to jiggle the button about a bit when trying to start it, and attaching a video demonstrating how to to this. This ploy worked for a few weeks before the massage gun became completely unresponsive. With their first email, the Bob & Brad customer service team had indicated what I needed to provide if the device continued to cause problems, so I wrote back with these details and a video showing the device failing to turn on. My video wasn’t quite right but once I had sent one that met the requirements, a new massage gun was despatched to me. This reached me two days later and works perfectly. The QL/DMS.X6-C is a quality product and the customer service is first class. I do suspect that the multipurpose on/off button - which also changes the speed of the vibration - is a design weakness. A simpler solution, with separate controls for these two functions, might have been less prone to going wrong? Accordingly I have given the device 4, rather than 5, stars. In action, though, the QL/DMS.X6-C is nothing short of brilliant.

Bob and brand elastic band and customer service I buy the Bob and brand elastic bandas. Their are great and strong, very good quality material. Also I experince a problem with one band and they solve it inmediatly, and send me more than one replacement. The customer service is fast and more than helpful.

Honest, delightful, HIGHLY RECOMMENDED What an amazing people and organization! I highly recommend them and their products! Impeccable customer service, honest and truly delightful to deal with! I wish more companies would model their customer service from this company!

Great customer service Great customer service! Love the massage boots with heat!