Excellent customer service Excellent customer service! Had an issue, they answered calls and emails then sent me a new product. Thank you!!

Quality device & first class customer service The QL/DMS.X6-C Massage Gun I was given for Christmas works like a dream to ease the MS spasticity (muscle tension) that causes my leg to feel as if it has been set in concrete after a period of inactivity. The device is powerful and clearly very well built so it was disappointing when the on/off button became temperamental and unreliable after a few weeks. It became difficult to both start and stop the device. I wrote to the Bob & Brad customer service department and received a prompt response advising me to jiggle the button about a bit when trying to start it, and attaching a video demonstrating how to to this. This ploy worked for a few weeks before the massage gun became completely unresponsive. With their first email, the Bob & Brad customer service team had indicated what I needed to provide if the device continued to cause problems, so I wrote back with these details and a video showing the device failing to turn on. My video wasn’t quite right but once I had sent one that met the requirements, a new massage gun was despatched to me. This reached me two days later and works perfectly. The QL/DMS.X6-C is a quality product and the customer service is first class. I do suspect that the multipurpose on/off button - which also changes the speed of the vibration - is a design weakness. A simpler solution, with separate controls for these two functions, might have been less prone to going wrong? Accordingly I have given the device 4, rather than 5, stars. In action, though, the QL/DMS.X6-C is nothing short of brilliant.

Such a great friendly company Such a great friendly company as they dealt with my broken massage gun quickly and efficiently by offering me a replacement without fuss. Very happy with the outcome.

Very strong vibration, helps a lot with muscle pain. Quality feeling. I got this massage gun as I've started to go to the gym recently and I wanted to find something to alleviate the pain of the second day and I must say I'm positively impressed. The gun comes in a nice fabric box with inside slots for the gun itself and all the inserts and charger cable. I find it very neat and compact, expexcially for storage! The gun is charged with USB c, you will only find a cable in the box but no actual charger but it can be hooked to any USB port. The gun itself feels very sturdy and with quality finishes, has some real weight in it and works really well. It's difficult to explain the feeling it gives using it but maybe the video will help. You can choose between many inserts and they have specific uses written on the manual. I like the springy one that you can use everywhere. The motor is super strong as you can see from the video kind like a supersonic hammer. As for effectiveness I find it helps with pain and soreness, it will not cancel it obviously but I definetely feel better after and expecially while using it! All things considered I am satisfied, it does what it says and looks like a good quality product.

My prior vibrating massager purchase… My prior vibrating massager purchase was sometime in the late 1970s or so. So, I was pretty far out of date. Bob and Brad's team suggested this massager and it has proven to be a perfect fit so far. The charge holds quite well and it charges more quickly than expected. The power is more than I need at the moment but the lowest setting works for me just great.