Such a great friendly company Such a great friendly company as they dealt with my broken massage gun quickly and efficiently by offering me a replacement without fuss. Very happy with the outcome.

I reached out to Bob and brad regarding… I reached out to Bob and brad regarding an issue I had with one of their products. They were super responsive. They corrected the issue much faster than i anticipated. I would recommend there products and know that they stand behind there products with strong customer service.

I bought this (D6) and the Theragun… I bought this (D6) and the Theragun Elite (TE) to compare. Here is the comparison in several important categories: AMPLITUDE (depth of percussion): both are 16mm, which is the largest amplitude (that I know of) currently for percussion massagers. If you want a deep massage, and not a more vibrational massage that is felt with lower amplitude guns, this is the best choice. STALL FORCE (pressure of gun against surface needed to stall the motor): Claimed is 85 for D6 and 40 for TE. In practice, could definitely produce more force against my tissues with D6 than TE. LOUDNESS: both objectively (with Decibel app) about 60-65 decibels, however TE is higher pitched and whiny, and sounds louder according to clients. D6 smoother sounding. ATTACHMENTS: D6 has 7. TE has 5. Although D6 has 2 more, in practice, I will probably use just 2-3, primarily the ball, thumb, and wedge attachments , which both models have. WEIGHT & ERGONOMICS: D6 1279g (2 lb, 13 oz) has handles in a parallelogram-like shape. TE 999g (2 lbs, 3 oz) has handles in triangular shape. The TE is definitely easier to hold and maneuver since it's lighter and dimensions are slightly smaller. If you're weak and/or have small hands, the TE will probably be a better choice. COST: I purchased the D6 for $190 and the TE for $238 (white model). Currently, the D6 can be bought for $200 and the TE for $370 (black). OVERALL IMPRESSION: D6 better in all categories, except ergonomics. For almost half the price of the TE, it can't be beat.

Honest, delightful, HIGHLY RECOMMENDED What an amazing people and organization! I highly recommend them and their products! Impeccable customer service, honest and truly delightful to deal with! I wish more companies would model their customer service from this company!

Quality device & first class customer service The QL/DMS.X6-C Massage Gun I was given for Christmas works like a dream to ease the MS spasticity (muscle tension) that causes my leg to feel as if it has been set in concrete after a period of inactivity. The device is powerful and clearly very well built so it was disappointing when the on/off button became temperamental and unreliable after a few weeks. It became difficult to both start and stop the device. I wrote to the Bob & Brad customer service department and received a prompt response advising me to jiggle the button about a bit when trying to start it, and attaching a video demonstrating how to to this. This ploy worked for a few weeks before the massage gun became completely unresponsive. With their first email, the Bob & Brad customer service team had indicated what I needed to provide if the device continued to cause problems, so I wrote back with these details and a video showing the device failing to turn on. My video wasn’t quite right but once I had sent one that met the requirements, a new massage gun was despatched to me. This reached me two days later and works perfectly. The QL/DMS.X6-C is a quality product and the customer service is first class. I do suspect that the multipurpose on/off button - which also changes the speed of the vibration - is a design weakness. A simpler solution, with separate controls for these two functions, might have been less prone to going wrong? Accordingly I have given the device 4, rather than 5, stars. In action, though, the QL/DMS.X6-C is nothing short of brilliant.