Horrible Customer Service I ordered a thickening agent for my youngest daughter which she needs to have to eat and I ordered it with 2nd day shipping on Friday, well on Monday morning I called my order wasn't even shipped out yet and I was told I wasn't going to get it for a few days although I paid for the extra shipping. The customer service was horrible and I was given zero help. I cancelled my order and will never be ordering from them again. They did nothing to help my needs or anything to resolve this.

Holy Moli I spent much time trying to locate a supplier for the Hartmann product my loved one needed over three years ago. I settled on this supplier basically as I it appeared to offer the product we needed when others did not. There were some delays in the beginning due to manufacturer issues. Over the last year shipping times have improved significantly and my business now appears to be appreciated.

Awful, awful company Avoid this company. Awful, awful service. I ordered and was told that due to an unusually high volume of orders, the shipment would be delayed. They would email me when the order shipped. They then offered a "Cancel Order" button so I chose that. I then received an email stating they would TRY to cancel it but it was a third party shipper. Three days later an email stated the package was shipped. I replied that the order had been canceled. No response other than their default "sorry but due to high volume... " and the next day's email stated " order is out for delivery." It came from Sam's Club, one block from my house, from which I could have ordered direct and had free delivery. Now, Home Deliveries will consider a partial return because they will need to pick it up and restock it. I explained that I can drive the unopened delivery one block back to Sam's but have had no reply. Probably they next email will state "due to an unusally high number......." Awful, awful company. BEWARE

I Do not recommend this company I placed an order for Kirkland protein bars on March 7th. After 2 weeks I hadn't had any updates on my order. I emailed them and was told that my order was in the final stages of processing. I waited another week and a half before reaching out again and they said pretty much the same thing. So I told them if I didn't get refund or update on delivery I'd be contacting my credit card company to file a claim. I get an email from them the very next day saying my order was canceled... They say they're based out of the US so I don't see any reason why it would take so long to ship. This whole process took almost a month. Do not order from this company!

Do NOT order from these scam artists I ordered a dog food from this company because it promised it would deliver in two days, which was important because that's when we would be bringing home our new dog (it was the food his previous owner had been feeding him, so important to start him out on this). It didn't arrive on time and my order said it was delayed "due to inventory issues" which sounds like a typical excuse others have experienced. Tried to cancel since it obviously hadn't shipped and got a canned message "They would try" to cancel....but obviously after seeing what others have experienced, this doesn't sound like it will happen. Truly awful company...I wish I had checked reviews before ordering with them. Why are they still in business?? Why haven't they been shut down? Since I paid with Paypal have opened a dispute to try to get this cancelled and refunded. Absolutely awful scam artists!