Guesty's customer support responds very… Guesty's customer support responds very quickly and is extremely helpful. It's difficult to give this good of service with as many requests as they must get. I know from previous PMS platforms, the responses weren't as quick. Highly recommend this software for their trust accounting as well!!

Guesty A+ Guesty has been a great software for our company. It is very user friendly. We've been able to offer suggestions to improve our workflow and some have been implemented. Our accountant manager is also really helpful and available when we have questions.

No zero star option? No zero star option? Guesty has been a disaster from us from day 1. We were moved across to Guesty from MyVR. Which was truly awesome. And after the flashy Guesty sales demo, everything started going downhill. The migration to about 40 solid hours of work. And it was all misery. We were "upgraded" to the new website builder. Which not only cost stupid cash (single listing cost > £100 a month for the overall platform) but also had a stealth stripe payment fee on top not discussed in product pricing. The booking engine doesn't automatically send customer invoices for payment (a legal requirement in the UK when you take a direct card payment). The support was terrible. Any request for the basics was met with "we'll raise with product" The UI was a mess. They then refreshed it and made it even worse. The only decent thing about it was the customisation of customer comms flow. That's literally it. We migrated to Lodgify. Less than half the price. Awesome company, team and support. And the kick in the teeth? Guesty didn't delete our direct booking website with them despite a series of escalations. Their data retention and deletion policy is highly dubious. Avoid Guesty at all costs.

Guesty is amazing!!! Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, Taylor, has also been great to work with during our transition to Guesty and still is a part of our success today.

Rosio Perez has been a phenomenal... Rosio Perez has been a phenomenal account manager for Guesty! She's very knowledgeable and cares about her customers. Highly recommend the platform and her services!