Incredible Customer Service FedEx in my area has always been problematic, but color me surprised when my order was a day late and I received a call from K9 Cuisine telling me they were looking into the issue. Two days later, when I still hadn't received my order the same customer service person called (at 7pm their time) to let me know she'd called FedEx corporate and been on hold trying to reach my nearest distribution center to see what was going on. I've had this kind of issue many times with my local FedEx, but I've never had a company work this hard to make sure I received my order. The product arrived undamaged and was reasonably priced,as well.

Amazingly fast service on a hard-to-find food! Was happy to find a product that the manufacturer even did not currently have in stock! As K9 cuisine is listed as being located in Nebraska, I was certainly thinking it'd be a few days before getting my order. Imagine my surprise when it got here the NEXT DAY - they must have a network throughout the country they can tag to get orders to customers ASAP. Kudos! This should be more widely known 😁

K9Cuisine is my Go To source for my big… K9Cuisine is my Go To source for my big Girl. The lady I spoke to was excellent and I wish I could remember her name but I will know it soon since I need to order my girl another bag. Past orders at other companies were very disappointing; lost orders, no record of ordering and Amazon seller sent wrong food, NOT LARGE ADULT as My order stipulated. Then I found K9 cuisine and received EXACTLY what I ordered!!! And the representative even researched the ingredients- exceptional service -Satisfied and permanent customer Thank you for wonderful product and representative When I buy new phone (Decreased memory) I will send a picture of our big girl!:)

Diamond My little white frenchie has so many food allergies and environmental. Diamond is allergic to almost every meat source except Turkey so when I was told by a friend to try the kangaroo because she has a white frenchie to... and kangaroo was not on her allergy tests. She loves it. I make all my dogs food but I wanted to offer a hard dogfood for a change that also offers nutritional benefits. They all love the taste! Thank you for offering something with variety and they don't all contain chicken fat.

Amazing Communication and Service There was a hiccup with my product being back ordered. But just knowing it was not going to be here tomorrow, was a relief that I didn't get stiffed. Popular products are popular products Margaret kept me in the loop with the situation and letting me know what was on what was going on in the background.