I went to Stanton om Madison Ave I went to Stanton om Madison Ave in Fair Oaks with my own frame just to get a plain sunglass lens, no prescription. After filling out the paperwork and paying for this I was told the glasses would be ready in 2 weeks but they always come early. I started checking on the status about the 14th of March, getting a recorded message saying they would be ready on the 20th. That makes it 3 weeks, definitely not early. Today I once again called and I was transferred to a live person in some foreign coumtry. He put me on hold to check on my glasses because there was no info on the computer. When he came back he said they would be ready on the 25th. I asked why and he said that is what he was told and was there anything else he could do for me. I will never use Stanton Optical again. The customer service is very poor.

Unprofessional, cheats, and liars Unprofessional in the extreme. Wasted my time w two hour drive- twice...insisted they were open when I checked before the drive but doors locked. 8 other people out baking in the heat- our glasses are all finished and we only wanted to pick them up. Some folks drove 170 miles in and this is their third trip- they screwed up the scrip twice already. Glasses were pricier than advertised-no reason- since I chose the cheapest frame.. optometrist was practically a robot on a screen. No remorse bubble gum smacking pierced children running this store- hiding behind closed doors. Corporate hanging up on us or saying they “couldn’t reach” the manager?!?! These guys do not deserve your business- save yourself hassle! Go elsewhere!!

Just pure incompetence Just pure incompetence! I've had to take my glasses and contacts back 3 times because the prescription their computer doctor gave was wrong. It's still wrong on try number 4. I'm going to attempt to return them and just get my money back. Either way it's a hassle because my insurance isn't going to pay anything for an eye exam for another year. DO NOT USE THIS COMPANY!

Terrible. Shop elsewhere. I’ve had 5 pairs of glasses re-lensed by Stanton over the last 3 years, and until recently they were all good. But they’ve recently changed labs and hired all new store staff, and the result is terrible. The last set of lenses had to be redone 3 times, and finally they gave up and refunded my purchase. The new lab is unreliable - the store staff admit the lab staff is all new and inexperienced. The store staff is completely incompetent, making repeated observable errors. It is as if Stanton has abandoned any staff training and is hiring anyone willing to work. They’ve lost my business, and I recommend shopping for glasses elsewhere.

Stanton Optical in Tallahassee was…the worst Stanton Optical in Tallahassee was another wake up call about falling for advertising. Nothing they said they did (2 for 1, same day, free eye exam) were available. Why I didn’t walk out when the three diagnostic devises were dusty and worse! Of course the lens needed for the inexpensive glasses were not in stock. They wrote up a ridiculous bill for a pair of $25 frames with just distance lens for $300 I let them know I was not going to accept that price as it fulfilled nothing that they advertised. The best that the now obviously angry employee offered was $159. The glasses caused me to see double! I returned them but still got stuck with paying for the free eye exam $59! What a negative experience!