Inaccurate prescription Went to the location in Sherman, the staff was actually great and helpful, but I didn't know until just before my exam that I wouldn't be examined by an actual Dr. in person. I'm more mad at myself for not leaving when I found that out. I kept telling the technician that everything looked blurry, that none of the adjustments made were better. I know my distance vision has gotten worse, otherwise I would just carry on with my current glasses, but when I got my prescription it was weaker than what I currently wear and the numbers for my astigmatism are way different. Since I used my insurance I now have to wait until next year for another exam elsewhere, or pay out of pocket.

Excellent Customer Service ! Had the best customer service here. The store is under new management and the manager Bre was so very nice, knowledgeable and professional in helping me and my spouse getting our glasses and getting them fitted for us !! Definitely will be going there again next year ! Thank you Bre and your staff ! Gastonia NC

Unprofessional, cheats, and liars Unprofessional in the extreme. Wasted my time w two hour drive- twice...insisted they were open when I checked before the drive but doors locked. 8 other people out baking in the heat- our glasses are all finished and we only wanted to pick them up. Some folks drove 170 miles in and this is their third trip- they screwed up the scrip twice already. Glasses were pricier than advertised-no reason- since I chose the cheapest frame.. optometrist was practically a robot on a screen. No remorse bubble gum smacking pierced children running this store- hiding behind closed doors. Corporate hanging up on us or saying they “couldn’t reach” the manager?!?! These guys do not deserve your business- save yourself hassle! Go elsewhere!!

I had a truly dreadful experience with… I had a truly dreadful experience with Stanton Optical that has left me feeling frustrated and disappointed. It all started when I ordered two pairs of glasses from them. The first mistake they made was delivering my glasses to the wrong address, which resulted in them being misplaced. After this mishap, they agreed to make another set of glasses for me. However, when I finally received them and started wearing them, I noticed that something was off. It turned out that the prescription they had used was incorrect. This led to me having to go through the whole process of getting my eyes examined again. Stanton Optical assured me that they would modify my existing glasses to match the correct prescription. They returned one pair to me after making the adjustments, but the second pair has been missing in action since February. Despite numerous inquiries and promises, I am still left waiting for that second pair to be delivered. This entire ordeal has been incredibly frustrating and time-consuming. The level of incompetence and lack of responsibility displayed by Stanton Optical has left me deeply dissatisfied. I regret ever choosing to do business with them, and I certainly won't be recommending their services to anyone in the near future.

A week before we came they said it was… A week before we came they said it was one price and then when we came they charged twice as much without letting me know. They don’t tell me what I need or require before the appointment. Usually also you can get a reference note the same day but I have to wait two days to. If all of this was required then they should have said it before the appointment, but they didn’t. I don’t recommend, waste time and money.