Great customer service Our schertz TX location has a wonderful manager Jessica Morgan she is very knowledgeable and professional..I had some issues that were resolved immediately..the customer service I received there was exceptional.. get that each branch location may not be the same but I have nothing but praise for this one.

Bad experience with Stanton Dr. Should I be truthful and say that it was one of the worst exams I have ever had, or should I water it down. I'll water it down. At 7350 Madison (2024 year): The Stanton frames/lenses side is good, unfortunately the exam side is not good. The general shared staff of both sides are friendly and do their jobs good. I went in to get a small change to my prescription. The Dr dude he talked randomly about bent trees for about 20 minutes ''before'' then briefly examining my eyes. Then he said NO change. Dude was very unprofessional. He barely tried testing any adjustments to my old prescription before saying NO change again. (To simplify the poor experience I had with them, which has happened repeatedly at different visits. The Dr, he refused to be helpful). Also the lenses in the exam machine were dirty/foggy as always; its the same with the telepresence machine, foggy. I'm done with "California Physicians Eyecare Group". (The current eye exam company within many Stanton Optical locations in Sacramento.) Some of their exam doctors are ok, but many of them do not listen to the customer/patient about eyesight needs. I had to pay almost $100 dollars for that visit, To end up getting nothing changed in my prescription. Another sign the country is going down the drain.

Just pure incompetence Just pure incompetence! I've had to take my glasses and contacts back 3 times because the prescription their computer doctor gave was wrong. It's still wrong on try number 4. I'm going to attempt to return them and just get my money back. Either way it's a hassle because my insurance isn't going to pay anything for an eye exam for another year. DO NOT USE THIS COMPANY!

Unprofessional, cheats, and liars Unprofessional in the extreme. Wasted my time w two hour drive- twice...insisted they were open when I checked before the drive but doors locked. 8 other people out baking in the heat- our glasses are all finished and we only wanted to pick them up. Some folks drove 170 miles in and this is their third trip- they screwed up the scrip twice already. Glasses were pricier than advertised-no reason- since I chose the cheapest frame.. optometrist was practically a robot on a screen. No remorse bubble gum smacking pierced children running this store- hiding behind closed doors. Corporate hanging up on us or saying they “couldn’t reach” the manager?!?! These guys do not deserve your business- save yourself hassle! Go elsewhere!!

Avoid this business After losing our paperwork, I am still waiting for my glasses after 4 weeks. No apology, no offer to rush my order….it will be at least 10-14 days longer to get my order. The actual eye exam was done virtually by a doctor who seemed irritated to be helping me and rushed through the exam. It’s clear that they bait and switch customers with their 2 glasses for $59 with only a handful of ugly and u stylish frames at that price. Stay away from Stanton Optical and save yourself the hassle I am now in.