HORRIBLE I called today to discontinue using ChiroAppointment because all we get are existing calls and then I have to dispute them every month so we aren't charged for them. Renee is the woman I spoke with at ChiroAppointment, and her condescending tone was only over shadowed by her complete incompetency. I told her I was not authorizing any more charges on my credit card and she told me she was charging it anyway for a call that was VERY clearly from an existing patient. I'm just glad I never have to deal with these trolls again. I would definitely warn everyone out there to do their research before signing up with these thieves.

I have recieved leads......but more trouble then its worth If you have lots of time to unsuccessfully argue with chiroapt each month about which leads were actually legit ~3 out of 4 leads I'm charged for are not even leads. I was once charged for a lonly kid in another state calling at 1:30am about what our massage therapists were wearing....left a 6 minute creepy message...another time, It was considered a "qualified lead" when a current patient referred her friend and she looked up my number via the internet....didn't matter to them that she said on recording that XXXX sent her in here.

Don't waste your time and energy Listen to how ridiculous this is: I'm told to sign up as a new client I will get the first 2 calls comp'd (no charge). After 2-3 months I have to spend quite a bit of time on the phone with my account manager going over calls that are actually invalid, that were considered "valid". Then, my second "valid" call my cc gets charged. Instead of refunding me the call charge bc the agreeement was for the first 2 free, they say the next one will be free, so it evens out in the end. And that was after I already told them I didn't want the service anymore. Then they said they don't have the ability to process a refund (blatant lie of any business). So be warned. If you're ok with dealing with A LOT of headache, and a company not keeping their agreement, then give them a try.

Poor service, even worse customer service We were billed for messages left from current patients, messages left while we were closed (weekend), and messages for services we don't provide. When calling to dispute the charges the customer service rep was terrible, and ultimately hung up on me. I would not recommend this service to any colleauges.

Problem Resolved! I want to thank Chiroappointment.com for resolving the issue the reported below. My monthly cap was restored to the original amount and I am again benefiting from this service. Problem Resolved! I was consistently encouraged to increase my monthly budget cap. I finally said I would give it a try. I did, but it wasn't successful for me. When I requested to go back to the earlier monthly cap I was told that you can never lower your budget, only increase it! Really!? It would have been nice if I was told that to begin with! Needless to say, I have cancelled the service! L.B. MA