Poor communication, never did get my account up and running. My current host had been experiencing issues, and I needed a new host fast. I decided to take a chance on SetraHost. After a helpful chat, I signed up and opened a migration ticket. At first everything seemed to be going fine, but then they said they were about to begin and it would be done shortly. But two days, later, despite my inquiries, they still hadn't finished or replied to my ticket. I opened a billing ticket to cancel and billing replied right away and refunded me per their guarantee. I never did hear from tech support (migration) again and closed my account. Maybe it's a fluke, I don't know, but I am looking for good communication and reliability and didn't find that here.

Started off very well From my perspective, SetraHost are a new player in the hosting market which probably explains their determination to establish a great reputation. Since moving to them, they have been professional, knowledgeable and responsive. It's fair to say they have exceeded my expectations. I would definitely recommend them to anyone in need of website hosting. This paragraph written in July 2020. Update- December 28th 2020. All servers down and no response from customer service or via Twitter. Problem now resolved but I took one star off.

Excellent cost effective hosting I moved to Setrahost after I had issued a tweet complaining about the hosting company I was using. From the moment they contacted me they were brilliant. They migrated the site for me and any issues I've had have been sorted quickly. I have no hesitation in recommending them.

Reliable and affordable Reliable and affordable We have hosted our new site by SetraHost. Its been a few months but so far has been very reliable. There has been no reason to complain. Its affordable and banking on the promise of not increase from second year onwards.

Setra has been helpful since the… Setra has been helpful since the beginning. I was having issues with my prior hosting company with downtime, slowness and lack of support. I tweeted about my frustrations and Setra reached out to me to help. They helped me more than my actual host so I decided to give them a try. They moved my website for me and got me back online within the hour. My website is now faster and it's half the price.