Made a switch from Crisp Made a switch from Crisp It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

5 Stars ⭐ All-in-One Customer Support Platform As a early Desku adopter, I have seen new features being added to the platform on a regular basis since the begining. I am using it in 3 of my businesses and I am super satisfied with it. Documentation is not always covering all there is to know but the UI is pretty intuitive and getting support is quite fast. The only thing that would be great to be added to the Desku ecosystem to make it the ultimate Customer Support SaaS offering would be an AI for Deskubot, but I'm pretty sure it is somewhere in their features roadmap.

The product is solid and easy to work… The product is solid and easy to work on. A robust live chat feature is the gem. Setting up an account to live customer support is really not going to take much time. They put a lot of thought processes into the UI as I found it so easy to work on. The only con I see is the customer support from desku. I submitted tickets a couple of times and never receive a reply, but they seem very active on Facebook community group.

functional product and easy to use desku has been updating and deliver good updates to the products. It has friendly interface which is easy to navigate as a new user.

Easy Easy, intuitive and user friendly! They continuously update and develop the product. I’ve been impressed with the capabilities and features included at an attractive and affordable price.