Annya
GBVery accommodating We were able to easily reschedule to accommodate our translation needs and the representative was very understanding and helpful in our situation. We were able to get approved and in a matter of 15 minutes and the entire process was very straightforward from the start. Thank you so much.
JoAnne Schaberick
GBNo show therapist and terrible customer support follow up I have been on customer support chat for the last 45 minutes and am increasingly frustrated. Rebecca Watson was scheduled to meet with me an hour ago and was a no show. I understand things come up but I received no communication about rescheduling prior to the call time and pettable customer service has not been very helpful. I received no apology or any indication of the inconvenience this may have caused until I brought it up 6 messages in. It is now being suggested that I need to reschedule later this week. The tone of the "help" I have received thus far has very much reflected an attitude that this is my problem to solve. Finally, after offering a tepid "i'm sorry for the inconvenience with your provider", the support rep offered to "waive the rescheduling fee". For. a. call. they. missed! Laughable.
Kebera Leach
GBIt was straightforward and stress free It was straightforward and stress free. Michelle was very empathetic in dealing with my situation.
Jessica
GBHave had a really fantastic experience… Have had a really fantastic experience working with Pettable. I was paired with a therapist immediately and was able to schedule a phone call within 24 hours. Aubrey was so supportive and easy to talk to, and she made sure I knew what to expect throughout the process. After our conversation, I received my letter within a day. In addition, Aubrey responded to subsequent follow-up questions quickly even though it had been months since our initial conversation. She's been transparent and helpful throughout the process. Great experience overall!
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GBThanks to Pettable i am now in my… Thanks to Pettable i am now in my apartment with my dog Gracey! I paid for 24 hr express turn around and the service was flawless. Christopher Armbruster was amazing and took care of my needs, was on time, fantastic communication. Thanks again Pettable i am truly so happy! A++