It is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.

Clear and effective communication Clear and effective communication. Payout is on time. I like that you're adding more EMR stuff. I am worried if it is PHI compliant? Overall great experience with the site and headway.

So far, so good. I'm enjoying the Headway experience. Headway makes it possible for me to build a practice with confidence. Thank you all. You are great at answering questions. You verify insurance benefits expediently. You have a great team, I'm happy to be a part of a great company. You made having my own practice possible. Thank you

Needs improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.

All the members of the Headway team are… All the members of the Headway team are helpful. Anytime I have a question or a concern, I am always provided with a solution quickly and with respect. I'm very grateful for this team and look forward to a bright future. I would like to see multistate credentialing and Blue Cross billing verification done more quickly than recently. Overall, this has been a great experience and opportunity.