Excellent rates for therapists Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.

As a therapist, I'm very frustrated. I am a therapist who has used this platform and all was going well for 4 months until suddenly I received emails telling me 3 of my clients' insurance is actually NOT covered. They said that two more sessions would be covered partially in the email, but it is unclear on how that will happen and how much the patient will be charged. Now treatment is being disrupted for these clients and clinical care is on the line. Headways help service is terrible. There is no phone number to call, you have to submit online help tickets which sometimes don't take because their tech system glitches. Even if it does submit, you may be lucky to get one response per day which is unacceptable given time limited clinical issues that impact whether my clients can be seen this week or not. I can't get any reassurance that this issue won't continue, so why would I keep taking on clients that they can't actually verify insurance accurately for? The lack of ability to get help is a major problem. These tech companies don't fully realize the industry they are dealing with.

A helpful private practice partner Headway has provided a positive experience for my business, to allow me to expand my client base and boost my weekly bookings. Their support with credentialing and billing allows me to focus on my clients. I appreciate their support team and quick responses when needing help. The only thing I've run into that causes disruption is occasionally a situation where an insurance plan unexpectedly isn't accepted or there is a discrepancy in what the client was expecting for their copay. It seems the support team does their best to help in these times though.

Streamlined insurance billing I have been very happy & grateful for Headway. I was considering reducing the insurances I accept because of the difficulty with some of them. Now that I am able to bill through Headway it makes it so much easier and I know exactly when I'm going to be paid.

Great customer service Great customer service, good rates, and a well managed company.