As a therapist, I'm very frustrated. I am a therapist who has used this platform and all was going well for 4 months until suddenly I received emails telling me 3 of my clients' insurance is actually NOT covered. They said that two more sessions would be covered partially in the email, but it is unclear on how that will happen and how much the patient will be charged. Now treatment is being disrupted for these clients and clinical care is on the line. Headways help service is terrible. There is no phone number to call, you have to submit online help tickets which sometimes don't take because their tech system glitches. Even if it does submit, you may be lucky to get one response per day which is unacceptable given time limited clinical issues that impact whether my clients can be seen this week or not. I can't get any reassurance that this issue won't continue, so why would I keep taking on clients that they can't actually verify insurance accurately for? The lack of ability to get help is a major problem. These tech companies don't fully realize the industry they are dealing with.

Excellent rates for therapists Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.

It is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.

Great billing tool Not having to worry about submitting claims myself, as a small private practice owner is a beautiful thing. Headway takes away the stress of billing..and the platform overall is very simple.

Easy to Use and Getting Paid What I Deserve What makes the experience great is the ease of the website. Also the templates are easy to use. I like how Headway is expanding insurance offerings. Most of all the payment rate per session is excellent.