Needs improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.

Great customer service Great customer service, good rates, and a well managed company.

I have been very impressed with the… I have been very impressed with the quick support responses, quick payouts and easy system to navigate! The only downfall, is I feel I should be paid more for my services, I feel Headway takes a large chunk per appointment and I wish this was decreased.

So far, so good. I'm enjoying the Headway experience. Headway makes it possible for me to build a practice with confidence. Thank you all. You are great at answering questions. You verify insurance benefits expediently. You have a great team, I'm happy to be a part of a great company. You made having my own practice possible. Thank you

I appreciate Headway I appreciate Headway and all the work they do to panel with insurance for me. Some of the rates are extremely low and I wish that would change. I do like the platform and I’m happy that I have found Headway.