I am just getting started with this… I am just getting started with this service, had only 2 sessions and with the extras the app comes in with I am more grounded while passing through a bit of a Jam. No complaints from me. Thank you, Cerebral. Thank you to my assigned Therapist

I have been with Cerebral for years… I have been with Cerebral for years now...loved it...just needed meds maintenance. I have had a few different prescribers ..but now I had a new prescriber first time meeting with her. She felt I was taking 2 meds that were dangerous due to my age! How come it was fine for years but SHE is the only one to make that diagnosis....I am being canceled because her opinion is I need to drop those drugs and see someone in person...I am VERY disappointed in Cerebral...

Fine if you’re in a pinch, but avoid it if you can. Fine if you’re in a pinch, but it’s always about money. Their policy doesn’t allow them to give a referral after an account is cancelled. I originally signed up because I didn’t have insurance, I saw them and ended being hospitalized for an attempt. After the hospital, I was eligible for insurance but it took a while to get set up and this was the only way to continue my medications. Back to present day, I am needing PHP because I am concerned about this happening again with my current circumstance. I cancelled my account because o didn’t want to pay and additional fee on top of the fees I have to pay for treatment. It’s only been 2 days btw since it was canceled btw. The only reason I’m writing this is if you may be needing higher level care in person mental healthcare, you’ll need to make sure you get a referral before you cancel or you’ll be scrambling like me. Thankfully I have someone that is able to help me figure out next steps. Anyone who suffers from a mental illness can understand how difficult it can be navigating these things. Good luck everyone and stay well. *update* As you can see in the reply (I also received an email) they apologized and reiterated the policy. It’s patronizing and condescending at this point. Not sure what the goal is here…considering the email exchange was plainly stating that I will continue to share my experience so no one else has to get caught up in a mental health crisis not having proper support. They are a business and if we are expected to be paying customers, then we have every right to share our experience. Especially at the expense of our health and safety.

I’ve been using Cerebral for a couple of years … I’ve been using Cerebral for a couple of years. I like the experience and convenience. They also have excellent customer service.

I had a good session with Dr I had a good session with Dr. Fan. He was very helpful. Talked about how to figure out what the best solution was for me. I am glad I spoke to him so now I know what my treatment plan is.