I am just getting started with this… I am just getting started with this service, had only 2 sessions and with the extras the app comes in with I am more grounded while passing through a bit of a Jam. No complaints from me. Thank you, Cerebral. Thank you to my assigned Therapist

Cerebral is the best thing that has… Cerebral is the best thing that has happend to me my provider is amazing she is so helpful and help find the things and medications that work best for me very kind and sweet I always look forward to my sessions

Using over a year I know with these rating systems, if it’s not a 5 stars it’s viewed as a 0. I like cerebral. My insurance actually pays for doctor on demand. 0 copay on my visits with them, but I just prefer cerebral. It’s always been easy to get in contact with someone if I had issues. If I need refills to hold me over to my next appointment, I contact them. Often, they contact me and ask me themselves. It’s a little pricey, but no more than all the other services. it suits my needs. I don’t have to leave my house (I’m always busy with work) I’m not sure how anyone can really have an issue with them. I’ve had providers changed on me a few times, but it always seems to be a pretty smooth transition. I’m now back to my original provider, Paige Westmoreland. she’s pretty cool and friendly. Been using it for over a year now.

Fine if you’re in a pinch, but avoid it if you can. Fine if you’re in a pinch, but it’s always about money. Their policy doesn’t allow them to give a referral after an account is cancelled. I originally signed up because I didn’t have insurance, I saw them and ended being hospitalized for an attempt. After the hospital, I was eligible for insurance but it took a while to get set up and this was the only way to continue my medications. Back to present day, I am needing PHP because I am concerned about this happening again with my current circumstance. I cancelled my account because o didn’t want to pay and additional fee on top of the fees I have to pay for treatment. It’s only been 2 days btw since it was canceled btw. The only reason I’m writing this is if you may be needing higher level care in person mental healthcare, you’ll need to make sure you get a referral before you cancel or you’ll be scrambling like me. Thankfully I have someone that is able to help me figure out next steps. Anyone who suffers from a mental illness can understand how difficult it can be navigating these things. Good luck everyone and stay well. *update* As you can see in the reply (I also received an email) they apologized and reiterated the policy. It’s patronizing and condescending at this point. Not sure what the goal is here…considering the email exchange was plainly stating that I will continue to share my experience so no one else has to get caught up in a mental health crisis not having proper support. They are a business and if we are expected to be paying customers, then we have every right to share our experience. Especially at the expense of our health and safety.

Don’t waste your money They do not care about their customers! Everything is robotic and cold. Go to a regular doctor and pay less. It’s $80ish dollars per month - I bet your real doctor will be that or less, every three months. Also, my care counselor quit and they never assigned me a new one. So much lack of attention.