Computer issues First of all I missed my appointment and had to call because you changed your computer system and it wouldn't let me in. I had to have (Taylor who was awesome) redo my email address and password at least 6 times before we finally got in. So my appointment was changed to 4:45 and I couldn't hear anything she was saying. These were all computer issues so I 'm not blaming anyone. With anxiety issues something like this can really throw you. I just hope my next visit runs more smoothly.

Kevin was great Kevin was great! Highly relatable, personable, knowledgeable, and overall a great guy! His composure gave me a sense of calm and felt like I was being helped, which may be difficult to do via the internet. Kevin is genuine and really wanted to help (which is sometimes lacking with other providers) I had a great first meeting with Kevin and am looking to continue further!

I felt heard and understood I felt heard and understood. Aiza Nimeh was knowledgeable and helpful and acknowledged my input. I am concerned about how to contact her if I have a serious adverse reaction to Lamotrigine. What if I have a reaction on her day off?

Sub-par service After always starting 10-20 minutes late, my provider takes off on tangents about himself and his issues, or is horribly improper and unprofessional with unnecessary side topics. Then in the last 5 minutes checks my pharmacy and says I seem good and he'll send refills. 15 minute appts with no time between appts for providers to put away one case and get another case opened does not feel like a good model. I feel like just another number having money sucked from me.

Great first experience Great first experience. I was running late and the dr waited! It meant so much. I was already having a rough day and really needed this appointment. She listened and provided feedback. Gave options and also gave her honest opinion. I will definitely be continuing treatment. However, the UX of the site is a little difficult. I can see appointments, but am unable to make new appointments. The message symbol at the top always makes me think i have an unread message, but these are minor things!!