Someone to hear you Speak with someone that understand what you are going thru. Listen word for word without forgetting conditions I have. Also when papers or documents are needed for work related they are ready on a timely matter. Also their concern about me is always very noticable on messages thru the portal messenger. Very convenient that we can communicate every time I have a concern or breakdown. Thank you

Unprofessional & Full of Issues I do NOT recommend going here. Not only did one of their psychiatrist try to guide me towards a fake service dog registration site; which is extremely harmful and unprofessional for someone in this field, since only letters are legal and registration sites are all fake and not protected under ADA Law. I wanted to cancel my follow-up appointment after this horrid experience, which I made sure to both message and call one month ahead of time to cancel, and I was given assurance that my request would be done. What did I get a month later? A missed appointment fee, for the appointment that I was told would be canceled after I had reached out. This practice is not worth your time and they simply don't care about you. Their only concern and desire is to drain you of money, and they will use ANY means necessary in order to do this and make your life hell.

I Had Telemed appointment with Joann…03/29/2024 I Had Telemed appointment with Joann Gulley on 3/29/2024 at that time she stated she would refill my subscriptons becase she was a new subscriber and diod not want me to run out of my medications.Ms. Gulley stated she would call them in so I would not run out before seeing her in the office. When I left the office 4/2004 she again stated she again that she would refill my prescriptiona. Again this was not done. I am currently out of some medications. Joann was good but her follow up was poor

They didn't show, charged ME the no show fee I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life