BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

Helpful text reminders about upcoming… Helpful text reminders about upcoming appointments. Easy check in. I meet with my Therapist Virtuatly. I'm pleased to say my experience has been very good

COMPLETELY INCOMPETENT This company is completely incompetent in every area - My son first saw Dr. Gulley. She's pretty kind initially, but she clearly isn't a strong note-taker. I had to repeat myself countless times in our appointments. One example; she requested me to obtain letters from my son's teachers, and failed to send the school the necessary request form. His teachers wouldn't release any letters until they received a note from her (this required a lot of coordination on my part mind you). I attempted to contact her multiple times, and by the time I was able to speak to her regarding it, it was during his appointment, and then she had no idea what I was talking about. These types of situations happened all the time. We originally came to her to re-evaluate my son, and she never did. We saw another psychiatrist who was completely baffled on why this wasn't her first plan of action. The billing department is just as awful. They overcharged me and to this day can't justify their charges. After sending 5 messages and complaining to the regional manager, I finally received a complete printout of each charge, but they don't list what each charge is for. The last item, and the most serious - My son was receiving automatic refills on his medication. They suddenly stopped, and nobody notified me. I called immediately to get my son seen asap, (my son's psychiatrist already quit Life Stance at this point), and they notified me that nobody was available until 3 weeks out. I asked if they would prescribe enough medication to get him through until he could be seen, and they said "they aren't allowed too". For those who aren't aware, this is legally considered as medical negligence - If anyone is on a psych medication, it's incredibly dangerous from them to suddenly stop taking it. They could experience a severe psychotic episode and many are committed because of it. Many even become suicidal suddenly. It's EXTREMELY DANGEROUS! I'm not someone to leave bad reviews, but this medical establishment is VERY ALARMING in how they practice. PLEASE PLEASE do your research. Don't entrust your loved one here.

Unprofessional & Full of Issues I do NOT recommend going here. Not only did one of their psychiatrist try to guide me towards a fake service dog registration site; which is extremely harmful and unprofessional for someone in this field, since only letters are legal and registration sites are all fake and not protected under ADA Law. I wanted to cancel my follow-up appointment after this horrid experience, which I made sure to both message and call one month ahead of time to cancel, and I was given assurance that my request would be done. What did I get a month later? A missed appointment fee, for the appointment that I was told would be canceled after I had reached out. This practice is not worth your time and they simply don't care about you. Their only concern and desire is to drain you of money, and they will use ANY means necessary in order to do this and make your life hell.