Only adds to stress! Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

A positive experience I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.

I DO NOT RECOMMEND!!! My family member saw Victoria Walter for the first time and in 20 mins diagnosed them with depression & anxiety. She also prescribed medication. We wanted a second opinion due to the short time frame of the visit and cancelled the follow up. I requested documentation with the diagnosis as there was literally nothing in the patient portal. Victoria Walter then claimed she did not diagnosis my family member. The diagnosis codes were literally the only things on the chart summary. How do you file for insurance and prescribe without a diagnosis??? This is not only shady but very unprofessional. I requested & paid for medical records and was told it would take 2-3 business days. It is now 2 weeks and they still have not provided anything. I DO NOT RECOMMEND!

Excellent Talk Therapy and Support Staff I have been seeing Therapist Melissa Short for a year now and she has been wonderful! She listens and asks questions. She has given me tools to use to help with anxiety and stress. I have had no issues with scheduling or with the billing department. Things have gone very smoothly for me!

No transparency, one step away from a scam LifeStance Health was the first mental healthcare provider I have made an appointment with. It was incredibly disappointing, the psychiatrist did not ask questions and the appointments would last no longer than fifteen minutes. However, they would charge me a Level-4 visit, which requires about 30-40 minutes with the patient, plus 20-30 minutes of write up required of the doctor. I can tell you that even if our meetings were 30-40 minutes long, there was no additional work done afterwards because there is no forms or write ups on my profile that I can access from my doctor. Medication was given fairly quickly but it did not feel like they were checking in on whether or not it worked - just billing me monthly for "providing medications" (which was bills on top of paying the pharmacy for medication). If you are even thinking of LifeStance, get ready for bills with no explanations on receipts and no transparency. I would receive bills randomly, months after my appointment so I couldn't even figure out what the reason for it was. They were never upfront how much it would cost either. For someone with anxiety and depression, having random bills appear made everything significantly worse mentally. I genuinely feel like they are taking advantage of people who are at a low point in their life. I had chosen LifeStance because their website looked the most professional out of all the providers in my area, but it was all a facade to cover up their sketchy practices.