My experience is congruent with all of… My experience is congruent with all of the other one-star (wish could put zero-star) experiences here. They have an F rating at the Better Business Bureau: "BBB files indicate that this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. These consumers advise that their insurance is verified before the services are received from the business yet the consumer is billed. Consumers also allege having issues when working with the business on correcting the billing issues. Lastly, consumers claim to have a difficult time getting in touch with the business at their advertised phone number." Go to Reddit. Look at what employees and clients/patients have to say in forum after forum. Horrible! Title of an article: LifeStance: Company Creates Barriers to Mental Health Treatment, Cancels Appointments When Patients Refuse to Pay Amounts They Don’t Owe Title of another article: LifeStance Health: Vulnerable Mental Health Patients Burdened with Unwarranted Medical Debt from Company’s Billing Practices, Errors, and High Fees Another article, published in Feb, one that would interest investors, employees, and patients LifeStance: A Private Equity-Backed Mental Health Rollup Headed For A Breakdown. Very detailed. Makes it sound like employees and patients/clients may soon arrive for work/appointments, but the lights will be off, and nobody will be home--Ever again. Not allowed to post a link here. Go to: hindenburgresearch dot com slash lifestance

A positive experience I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.

Horrible customer service Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

Great place to get back on your feet and back to work! Fantastic!!! Karlette is awesome as a IOP group leader. Beth was great at finding me the in person IOP group sessions and Karen is a great psychNP. Natalie helped bring it all together. The in person group are all very communicative and actually meet outside of therapy hours. I feel much better starting the process and probably will be able to get back to work so much sooner instead of just languishing at home the every day. Would recommend to all my coworkers.

Someone to hear you Speak with someone that understand what you are going thru. Listen word for word without forgetting conditions I have. Also when papers or documents are needed for work related they are ready on a timely matter. Also their concern about me is always very noticable on messages thru the portal messenger. Very convenient that we can communicate every time I have a concern or breakdown. Thank you