Unprofessional & Full of Issues I do NOT recommend going here. Not only did one of their psychiatrist try to guide me towards a fake service dog registration site; which is extremely harmful and unprofessional for someone in this field, since only letters are legal and registration sites are all fake and not protected under ADA Law. I wanted to cancel my follow-up appointment after this horrid experience, which I made sure to both message and call one month ahead of time to cancel, and I was given assurance that my request would be done. What did I get a month later? A missed appointment fee, for the appointment that I was told would be canceled after I had reached out. This practice is not worth your time and they simply don't care about you. Their only concern and desire is to drain you of money, and they will use ANY means necessary in order to do this and make your life hell.

No transparency, one step away from a scam LifeStance Health was the first mental healthcare provider I have made an appointment with. It was incredibly disappointing, the psychiatrist did not ask questions and the appointments would last no longer than fifteen minutes. However, they would charge me a Level-4 visit, which requires about 30-40 minutes with the patient, plus 20-30 minutes of write up required of the doctor. I can tell you that even if our meetings were 30-40 minutes long, there was no additional work done afterwards because there is no forms or write ups on my profile that I can access from my doctor. Medication was given fairly quickly but it did not feel like they were checking in on whether or not it worked - just billing me monthly for "providing medications" (which was bills on top of paying the pharmacy for medication). If you are even thinking of LifeStance, get ready for bills with no explanations on receipts and no transparency. I would receive bills randomly, months after my appointment so I couldn't even figure out what the reason for it was. They were never upfront how much it would cost either. For someone with anxiety and depression, having random bills appear made everything significantly worse mentally. I genuinely feel like they are taking advantage of people who are at a low point in their life. I had chosen LifeStance because their website looked the most professional out of all the providers in my area, but it was all a facade to cover up their sketchy practices.

They didn't show, charged ME the no show fee I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!

The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

Helpful text reminders about upcoming… Helpful text reminders about upcoming appointments. Easy check in. I meet with my Therapist Virtuatly. I'm pleased to say my experience has been very good