They didn't show, charged ME the no show fee I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!

Horrible customer service Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

I Had Telemed appointment with Joann…03/29/2024 I Had Telemed appointment with Joann Gulley on 3/29/2024 at that time she stated she would refill my subscriptons becase she was a new subscriber and diod not want me to run out of my medications.Ms. Gulley stated she would call them in so I would not run out before seeing her in the office. When I left the office 4/2004 she again stated she again that she would refill my prescriptiona. Again this was not done. I am currently out of some medications. Joann was good but her follow up was poor

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life

Great place to get back on your feet and back to work! Fantastic!!! Karlette is awesome as a IOP group leader. Beth was great at finding me the in person IOP group sessions and Karen is a great psychNP. Natalie helped bring it all together. The in person group are all very communicative and actually meet outside of therapy hours. I feel much better starting the process and probably will be able to get back to work so much sooner instead of just languishing at home the every day. Would recommend to all my coworkers.