A positive experience I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.

Someone to hear you Speak with someone that understand what you are going thru. Listen word for word without forgetting conditions I have. Also when papers or documents are needed for work related they are ready on a timely matter. Also their concern about me is always very noticable on messages thru the portal messenger. Very convenient that we can communicate every time I have a concern or breakdown. Thank you

Horrible customer service Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

Only adds to stress! Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

No transparency, one step away from a scam LifeStance Health was the first mental healthcare provider I have made an appointment with. It was incredibly disappointing, the psychiatrist did not ask questions and the appointments would last no longer than fifteen minutes. However, they would charge me a Level-4 visit, which requires about 30-40 minutes with the patient, plus 20-30 minutes of write up required of the doctor. I can tell you that even if our meetings were 30-40 minutes long, there was no additional work done afterwards because there is no forms or write ups on my profile that I can access from my doctor. Medication was given fairly quickly but it did not feel like they were checking in on whether or not it worked - just billing me monthly for "providing medications" (which was bills on top of paying the pharmacy for medication). If you are even thinking of LifeStance, get ready for bills with no explanations on receipts and no transparency. I would receive bills randomly, months after my appointment so I couldn't even figure out what the reason for it was. They were never upfront how much it would cost either. For someone with anxiety and depression, having random bills appear made everything significantly worse mentally. I genuinely feel like they are taking advantage of people who are at a low point in their life. I had chosen LifeStance because their website looked the most professional out of all the providers in my area, but it was all a facade to cover up their sketchy practices.