COMPLETELY INCOMPETENT This company is completely incompetent in every area - My son first saw Dr. Gulley. She's pretty kind initially, but she clearly isn't a strong note-taker. I had to repeat myself countless times in our appointments. One example; she requested me to obtain letters from my son's teachers, and failed to send the school the necessary request form. His teachers wouldn't release any letters until they received a note from her (this required a lot of coordination on my part mind you). I attempted to contact her multiple times, and by the time I was able to speak to her regarding it, it was during his appointment, and then she had no idea what I was talking about. These types of situations happened all the time. We originally came to her to re-evaluate my son, and she never did. We saw another psychiatrist who was completely baffled on why this wasn't her first plan of action. The billing department is just as awful. They overcharged me and to this day can't justify their charges. After sending 5 messages and complaining to the regional manager, I finally received a complete printout of each charge, but they don't list what each charge is for. The last item, and the most serious - My son was receiving automatic refills on his medication. They suddenly stopped, and nobody notified me. I called immediately to get my son seen asap, (my son's psychiatrist already quit Life Stance at this point), and they notified me that nobody was available until 3 weeks out. I asked if they would prescribe enough medication to get him through until he could be seen, and they said "they aren't allowed too". For those who aren't aware, this is legally considered as medical negligence - If anyone is on a psych medication, it's incredibly dangerous from them to suddenly stop taking it. They could experience a severe psychotic episode and many are committed because of it. Many even become suicidal suddenly. It's EXTREMELY DANGEROUS! I'm not someone to leave bad reviews, but this medical establishment is VERY ALARMING in how they practice. PLEASE PLEASE do your research. Don't entrust your loved one here.

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

Great place to get back on your feet and back to work! Fantastic!!! Karlette is awesome as a IOP group leader. Beth was great at finding me the in person IOP group sessions and Karen is a great psychNP. Natalie helped bring it all together. The in person group are all very communicative and actually meet outside of therapy hours. I feel much better starting the process and probably will be able to get back to work so much sooner instead of just languishing at home the every day. Would recommend to all my coworkers.

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life

A positive experience I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.