Danielle
GBWonderful therapist… My therapist is absolutely wonderful and I like that they send me plenty of reminders. Much better experience than Sondermind. So far I have not had any billing issues although when I first made an appt I got a vm that I needed to add my cc info before 3pm or my appt would be cancelled. Super weird. Even after I added it I got another message after my first appt that it wasn’t in there. Hoping I will not run into any nightmare issues some others are describing but so far so good.
Erin Childress
GBExcellent Talk Therapy and Support Staff I have been seeing Therapist Melissa Short for a year now and she has been wonderful! She listens and asks questions. She has given me tools to use to help with anxiety and stress. I have had no issues with scheduling or with the billing department. Things have gone very smoothly for me!
Fran Lambert
GBHelpful text reminders about upcoming… Helpful text reminders about upcoming appointments. Easy check in. I meet with my Therapist Virtuatly. I'm pleased to say my experience has been very good
Kyo Shimizu
GBUnprofessional & Full of Issues I do NOT recommend going here. Not only did one of their psychiatrist try to guide me towards a fake service dog registration site; which is extremely harmful and unprofessional for someone in this field, since only letters are legal and registration sites are all fake and not protected under ADA Law. I wanted to cancel my follow-up appointment after this horrid experience, which I made sure to both message and call one month ahead of time to cancel, and I was given assurance that my request would be done. What did I get a month later? A missed appointment fee, for the appointment that I was told would be canceled after I had reached out. This practice is not worth your time and they simply don't care about you. Their only concern and desire is to drain you of money, and they will use ANY means necessary in order to do this and make your life hell.
Michelle
GBZERO STARS! ZERO STARS! As others have said, RUN. I have been trying to get a billing issue resolved for TWO MONTHS. I only got one billing phone call finally, after prompting from my therapist and that was a month and 1/2 ago!! They were supposed to escalate and have a manager call me. I have sent TWELVE pt portal messages, sat on hold for extreme amounts of time, never reaching a live person. At one point I had a patient advocate from my insurance company trying to reach them and even they couldn't!!! An insurance company advocate not able to reach them either?! Two months of this! My mental health is now in shambles with ongoing anxiety and high blood pressure because the bills keep coming anyway and I've had to continuously attempt to reach them unsuccessfully, along with my advocate. They sure can manage to keep sending bills. It's sad because my therapist was wonderful. You will be fine until a billing issue arises and trust me, it will eventually. I'm distraught that I have to find someone else because there's no way I can risk ever going through this again. And I know they're just going to send an automatic copy and pasted response just like all the other responses to the bad ratings, that they truly care, yada yada and please email or call them. I have!!! That's the problem