My experience is congruent with all of… My experience is congruent with all of the other one-star (wish could put zero-star) experiences here. They have an F rating at the Better Business Bureau: "BBB files indicate that this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. These consumers advise that their insurance is verified before the services are received from the business yet the consumer is billed. Consumers also allege having issues when working with the business on correcting the billing issues. Lastly, consumers claim to have a difficult time getting in touch with the business at their advertised phone number." Go to Reddit. Look at what employees and clients/patients have to say in forum after forum. Horrible! Title of an article: LifeStance: Company Creates Barriers to Mental Health Treatment, Cancels Appointments When Patients Refuse to Pay Amounts They Don’t Owe Title of another article: LifeStance Health: Vulnerable Mental Health Patients Burdened with Unwarranted Medical Debt from Company’s Billing Practices, Errors, and High Fees Another article, published in Feb, one that would interest investors, employees, and patients LifeStance: A Private Equity-Backed Mental Health Rollup Headed For A Breakdown. Very detailed. Makes it sound like employees and patients/clients may soon arrive for work/appointments, but the lights will be off, and nobody will be home--Ever again. Not allowed to post a link here. Go to: hindenburgresearch dot com slash lifestance

The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

ZERO STARS! ZERO STARS! As others have said, RUN. I have been trying to get a billing issue resolved for TWO MONTHS. I only got one billing phone call finally, after prompting from my therapist and that was a month and 1/2 ago!! They were supposed to escalate and have a manager call me. I have sent TWELVE pt portal messages, sat on hold for extreme amounts of time, never reaching a live person. At one point I had a patient advocate from my insurance company trying to reach them and even they couldn't!!! An insurance company advocate not able to reach them either?! Two months of this! My mental health is now in shambles with ongoing anxiety and high blood pressure because the bills keep coming anyway and I've had to continuously attempt to reach them unsuccessfully, along with my advocate. They sure can manage to keep sending bills. It's sad because my therapist was wonderful. You will be fine until a billing issue arises and trust me, it will eventually. I'm distraught that I have to find someone else because there's no way I can risk ever going through this again. And I know they're just going to send an automatic copy and pasted response just like all the other responses to the bad ratings, that they truly care, yada yada and please email or call them. I have!!! That's the problem

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

They didn't show, charged ME the no show fee I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!