The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

I Had Telemed appointment with Joann…03/29/2024 I Had Telemed appointment with Joann Gulley on 3/29/2024 at that time she stated she would refill my subscriptons becase she was a new subscriber and diod not want me to run out of my medications.Ms. Gulley stated she would call them in so I would not run out before seeing her in the office. When I left the office 4/2004 she again stated she again that she would refill my prescriptiona. Again this was not done. I am currently out of some medications. Joann was good but her follow up was poor

Horrible customer service Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

Unprofessional & Full of Issues I do NOT recommend going here. Not only did one of their psychiatrist try to guide me towards a fake service dog registration site; which is extremely harmful and unprofessional for someone in this field, since only letters are legal and registration sites are all fake and not protected under ADA Law. I wanted to cancel my follow-up appointment after this horrid experience, which I made sure to both message and call one month ahead of time to cancel, and I was given assurance that my request would be done. What did I get a month later? A missed appointment fee, for the appointment that I was told would be canceled after I had reached out. This practice is not worth your time and they simply don't care about you. Their only concern and desire is to drain you of money, and they will use ANY means necessary in order to do this and make your life hell.