Excellent Talk Therapy and Support Staff I have been seeing Therapist Melissa Short for a year now and she has been wonderful! She listens and asks questions. She has given me tools to use to help with anxiety and stress. I have had no issues with scheduling or with the billing department. Things have gone very smoothly for me!

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life

Only adds to stress! Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

ZERO STARS! ZERO STARS! As others have said, RUN. I have been trying to get a billing issue resolved for TWO MONTHS. I only got one billing phone call finally, after prompting from my therapist and that was a month and 1/2 ago!! They were supposed to escalate and have a manager call me. I have sent TWELVE pt portal messages, sat on hold for extreme amounts of time, never reaching a live person. At one point I had a patient advocate from my insurance company trying to reach them and even they couldn't!!! An insurance company advocate not able to reach them either?! Two months of this! My mental health is now in shambles with ongoing anxiety and high blood pressure because the bills keep coming anyway and I've had to continuously attempt to reach them unsuccessfully, along with my advocate. They sure can manage to keep sending bills. It's sad because my therapist was wonderful. You will be fine until a billing issue arises and trust me, it will eventually. I'm distraught that I have to find someone else because there's no way I can risk ever going through this again. And I know they're just going to send an automatic copy and pasted response just like all the other responses to the bad ratings, that they truly care, yada yada and please email or call them. I have!!! That's the problem