Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life

Helpful text reminders about upcoming… Helpful text reminders about upcoming appointments. Easy check in. I meet with my Therapist Virtuatly. I'm pleased to say my experience has been very good

Someone to hear you Speak with someone that understand what you are going thru. Listen word for word without forgetting conditions I have. Also when papers or documents are needed for work related they are ready on a timely matter. Also their concern about me is always very noticable on messages thru the portal messenger. Very convenient that we can communicate every time I have a concern or breakdown. Thank you

COMPLETELY INCOMPETENT This company is completely incompetent in every area - My son first saw Dr. Gulley. She's pretty kind initially, but she clearly isn't a strong note-taker. I had to repeat myself countless times in our appointments. One example; she requested me to obtain letters from my son's teachers, and failed to send the school the necessary request form. His teachers wouldn't release any letters until they received a note from her (this required a lot of coordination on my part mind you). I attempted to contact her multiple times, and by the time I was able to speak to her regarding it, it was during his appointment, and then she had no idea what I was talking about. These types of situations happened all the time. We originally came to her to re-evaluate my son, and she never did. We saw another psychiatrist who was completely baffled on why this wasn't her first plan of action. The billing department is just as awful. They overcharged me and to this day can't justify their charges. After sending 5 messages and complaining to the regional manager, I finally received a complete printout of each charge, but they don't list what each charge is for. The last item, and the most serious - My son was receiving automatic refills on his medication. They suddenly stopped, and nobody notified me. I called immediately to get my son seen asap, (my son's psychiatrist already quit Life Stance at this point), and they notified me that nobody was available until 3 weeks out. I asked if they would prescribe enough medication to get him through until he could be seen, and they said "they aren't allowed too". For those who aren't aware, this is legally considered as medical negligence - If anyone is on a psych medication, it's incredibly dangerous from them to suddenly stop taking it. They could experience a severe psychotic episode and many are committed because of it. Many even become suicidal suddenly. It's EXTREMELY DANGEROUS! I'm not someone to leave bad reviews, but this medical establishment is VERY ALARMING in how they practice. PLEASE PLEASE do your research. Don't entrust your loved one here.

They didn't show, charged ME the no show fee I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!