Horrible customer service Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

ZERO STARS! ZERO STARS! As others have said, RUN. I have been trying to get a billing issue resolved for TWO MONTHS. I only got one billing phone call finally, after prompting from my therapist and that was a month and 1/2 ago!! They were supposed to escalate and have a manager call me. I have sent TWELVE pt portal messages, sat on hold for extreme amounts of time, never reaching a live person. At one point I had a patient advocate from my insurance company trying to reach them and even they couldn't!!! An insurance company advocate not able to reach them either?! Two months of this! My mental health is now in shambles with ongoing anxiety and high blood pressure because the bills keep coming anyway and I've had to continuously attempt to reach them unsuccessfully, along with my advocate. They sure can manage to keep sending bills. It's sad because my therapist was wonderful. You will be fine until a billing issue arises and trust me, it will eventually. I'm distraught that I have to find someone else because there's no way I can risk ever going through this again. And I know they're just going to send an automatic copy and pasted response just like all the other responses to the bad ratings, that they truly care, yada yada and please email or call them. I have!!! That's the problem

The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

Wonderful therapist… My therapist is absolutely wonderful and I like that they send me plenty of reminders. Much better experience than Sondermind. So far I have not had any billing issues although when I first made an appt I got a vm that I needed to add my cc info before 3pm or my appt would be cancelled. Super weird. Even after I added it I got another message after my first appt that it wasn’t in there. Hoping I will not run into any nightmare issues some others are describing but so far so good.

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life