Wonderful therapist… My therapist is absolutely wonderful and I like that they send me plenty of reminders. Much better experience than Sondermind. So far I have not had any billing issues although when I first made an appt I got a vm that I needed to add my cc info before 3pm or my appt would be cancelled. Super weird. Even after I added it I got another message after my first appt that it wasn’t in there. Hoping I will not run into any nightmare issues some others are describing but so far so good.

Only adds to stress! Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

Kudos to Lifestance in Frankfort The entire staff at Frankfort Lifestance office are excellent! Kim at the front desk always has a smile on her face and a friendly greeting. This goes a long way in helping me feel comfortable and like I am a valued patient. I have been to several therapists over the years, but Holli West and Rebecca O'Hair by far are the best! Both Holli and Rebecca are very professional, easy to talk to and genuinely care about my well being. They both have always promptly responded to messages I send over the patient portal. In addition they are very accommodating when I have had to change my in person appointment to a telehealth appointment. I have been a patient with Lifestance in Frankfort for several years and I wouldn't think of going anywhere else. Thank you for helping and guiding me through the process of making positive changes in my life

A positive experience I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!