I DO NOT RECOMMEND!!! My family member saw Victoria Walter for the first time and in 20 mins diagnosed them with depression & anxiety. She also prescribed medication. We wanted a second opinion due to the short time frame of the visit and cancelled the follow up. I requested documentation with the diagnosis as there was literally nothing in the patient portal. Victoria Walter then claimed she did not diagnosis my family member. The diagnosis codes were literally the only things on the chart summary. How do you file for insurance and prescribe without a diagnosis??? This is not only shady but very unprofessional. I requested & paid for medical records and was told it would take 2-3 business days. It is now 2 weeks and they still have not provided anything. I DO NOT RECOMMEND!

BILLING DEPT SUCKS!! BILLING DEPT SUCKS!!! My insurance tells me I owe one amount and then Lifestance sends me a bill for a huge amount that is incorrect. THIS HAS HAPPENED REPEATEDLY. You CAN'T EVER get someone on the phone and the VERY RARE times you can, you are always given an Excuse their phone system is being fixed, they have new management, etc.... It's always Something! It's just all Truly Unprofessional and a Headache to deal with! I Like Meah McCray alot but I can't afford being over billed and then getting letters that my account is going to collections! This has been going on for a few YEARS now and I am DONE. YES, I SAID YEARS! The only people that can possible be happy are the ones with Medicare, Medicaid or Commercial insurance with No Copay. If you have a Copay stay FAR AWAY from this place!

Only adds to stress! Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

The BILLING Department truly is Awful The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

Wonderful therapist… My therapist is absolutely wonderful and I like that they send me plenty of reminders. Much better experience than Sondermind. So far I have not had any billing issues although when I first made an appt I got a vm that I needed to add my cc info before 3pm or my appt would be cancelled. Super weird. Even after I added it I got another message after my first appt that it wasn’t in there. Hoping I will not run into any nightmare issues some others are describing but so far so good.