Are they really licensed? I asked customer service rep "Chris" to tell me the educational and experience background of the therapist I had been assigned to. He ignored me for several days. I asked again, and he said that he did not have that information. He would need to get back to me. After waiting again a few days,ll without a response, I contacted him and asked for my subscription to be cancelled and my money refunded ded. He said I needed to make that request to a different address. Within the stated 72 hr limit. "Jessica" approved my refund, but told me it would take 2 weeks. We shall see. I never got anything resembling an answer to my question.

Cheap self help book. Don’t waste your money! Every bit of “help” this “therapist” offers can be found for free with a quick internet search or in a very cheap “self help” book. She had no desire to help me or really listen to me at all. One of my main issues I was seeking help for is insomnia. She asked me if I had a routine before I go to bed. I explained to her my very specific routine that I do and gave here all the details. She then repeatedly kept telling me i needed to adopt a routine before I go to bed. I don’t know why it was so hard for her to understand I already do that and it isn’t working. If she would have taken a 5 second break from dealing out cheap self help advice and listened to me she should have been able to figure it out. When I told her, one of the reason I struggle to sleep is because I have nightmares related to some pretty bad things that had happened to me, she started to pressure me to go into details about my past trauma. Anyone who has AMY psychological training knows you don’t try to force someone you just met into telling you the worst things that have happened to them the second you meet them. It can be very triggering, and even retraumatizing. Then I get an automated message on Sunday when i tried to message her, saying basically she doesn’t work on Sundays. OK normally I would be completely cool with that. I never expect anyone from be at my beck and call, and respect that everyone needs some time for themselves, but when one of an apps main selling points is “24/7 access”, i think these “therapist” should at least tell you up front the days they aren’t working so you know and arent caught off guard. The last issue I have with them is, when you first sign up, you are given a chose of paying for a year, 6 months, 3 months or a month (no week to week payment like most in person therapists offer). I signed up for and started to use this ap on Friday. I sent an email on Monday s requesting to cancel the services because i was displeased with my therapist (and gave a detailed description of the problems I had with the therapist the only reply i got was “your subscription will be cancelled). So basically I paid for a month, only got 3 days service” and left with more issues than I started with, and it was clear they did not care because they got their money. It really is sad that this is being sold as the future of therapy, cause this ain’t it!

It has been a couple of months of deep… It has been a couple of months of deep self-discovery for me, and I really want to thank Morgan for all the help I have been receiving. It is nice to know there are therapy options for people like me out there.

Nice app Nice app. I tried betterhelp before but my therapist told me she doesn't answer messages in between sessions, and that was why I started online therapy in the first place. I love writing my thoughts and journaling. The domental therapist answers my messages several times a day and it feels like I'm in therapy all the time. This really helps as I have a chronic condition that causes constant pains.

This app literally changed my life This app literally changed my life. I was out of whack with the whole pandemic thing, I needed someone to help me get back on track. DoMental matched me with Nelson, who was just the right person for that. Thank you so much!!