Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.

Here’s help w/mental health Here’s help w/mental health a free talk-line for residents in New Jersey. Center Talk-line 908-441-8871 (3pm-11pm EST)

Cheap self help book. Don’t waste your money! Every bit of “help” this “therapist” offers can be found for free with a quick internet search or in a very cheap “self help” book. She had no desire to help me or really listen to me at all. One of my main issues I was seeking help for is insomnia. She asked me if I had a routine before I go to bed. I explained to her my very specific routine that I do and gave here all the details. She then repeatedly kept telling me i needed to adopt a routine before I go to bed. I don’t know why it was so hard for her to understand I already do that and it isn’t working. If she would have taken a 5 second break from dealing out cheap self help advice and listened to me she should have been able to figure it out. When I told her, one of the reason I struggle to sleep is because I have nightmares related to some pretty bad things that had happened to me, she started to pressure me to go into details about my past trauma. Anyone who has AMY psychological training knows you don’t try to force someone you just met into telling you the worst things that have happened to them the second you meet them. It can be very triggering, and even retraumatizing. Then I get an automated message on Sunday when i tried to message her, saying basically she doesn’t work on Sundays. OK normally I would be completely cool with that. I never expect anyone from be at my beck and call, and respect that everyone needs some time for themselves, but when one of an apps main selling points is “24/7 access”, i think these “therapist” should at least tell you up front the days they aren’t working so you know and arent caught off guard. The last issue I have with them is, when you first sign up, you are given a chose of paying for a year, 6 months, 3 months or a month (no week to week payment like most in person therapists offer). I signed up for and started to use this ap on Friday. I sent an email on Monday s requesting to cancel the services because i was displeased with my therapist (and gave a detailed description of the problems I had with the therapist the only reply i got was “your subscription will be cancelled). So basically I paid for a month, only got 3 days service” and left with more issues than I started with, and it was clear they did not care because they got their money. It really is sad that this is being sold as the future of therapy, cause this ain’t it!

Caution, Protect Your Payment Method I signed up and gave my paying information to pay for ONE month of this online therapy. I had been with bh online therapy and wanting to try DoMental. After the first three weeks I decided DoMental was nothing extraordinary and I would not commit to another month. Unbeknownst to me, DoMental had stored my payment information and I paid $189 for a second month of therapy whether I wanted this or not. I contacted support and was told "sorry, your payment was already processed and there is nothing we can do. Enjoy another month of therapy." I didn't sign in and have any communication with the therapist at all the second month. And, I assumed through contacting support that the auto pay that they helped sign themselves up to, auto pay from my account would stop. Nope, the third month rolls along and they hit my account again!! I am a single mom who struggles with depression. DoMental helped themselves to my hard earned money and I'm very angry about this. Update: To the reply from DoMental. I wish trustpilot allowed attachments to be uploaded with this comment. I have my Aug. Sept. and Oct. bank statements and each month DoMental took $188.00 from my account. Not just one time like you've dared to state. Three months, three times you took $188.00 from my bank account.

Setup was straightforward and easy and… Setup was straightforward and easy and the payment plans were clear. Apparently they will add more features later, but texting with the therapist works just fine. That’s really what I want from it, so A+.