Had to cancel credit card so they would stop charging me I had some therapy and it was lovely but after I cancelled - and confirmed with chris it was cancelled... a few months later they just started charging my credit card again! And now they won't answer my e-mails or messages. I had to cancel my credit card to get the payments to stop. So unless you want to cancel your credit card when you stop this therapy, please don't give them your number!

Are they really licensed? I asked customer service rep "Chris" to tell me the educational and experience background of the therapist I had been assigned to. He ignored me for several days. I asked again, and he said that he did not have that information. He would need to get back to me. After waiting again a few days,ll without a response, I contacted him and asked for my subscription to be cancelled and my money refunded ded. He said I needed to make that request to a different address. Within the stated 72 hr limit. "Jessica" approved my refund, but told me it would take 2 weeks. We shall see. I never got anything resembling an answer to my question.

Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.

Setup was straightforward and easy and… Setup was straightforward and easy and the payment plans were clear. Apparently they will add more features later, but texting with the therapist works just fine. That’s really what I want from it, so A+.

Absolute TRASH Absolute TRASH! I submitted payment, got matched and it took almost 30 hours for me to get contacted when I was prompted it would only take a couple hours. I have tried sending emails to the help desk to request a refund. I was again prompted I’d hear back in less than 24 hours. It has now been well over 24 hours and NOTHING!