Unfortunately they are not replying to… Unfortunately they are not replying to my emails, and their help page is broken. I requested a refund of my month's subscription on the day after I signed up when I found out that the therapists had very limited availability. They have not replied to that request despite several attempts on my part to reach them. Buyer beware.

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

I'm writing this so no one else will… I'm writing this so no one else will have to go through what I did on this app. I worked with my Therapist Lisa for 6 months. She was wonderful. I was a mess. I couldn't walk outside I couldn't stop crying because of something that happened to me She gave me my life back. We worked very hard together to achieve some major breakthroughs. On Dec 20 she texted me that she received a message that Domental had told her they were dropping her and that was her last day. She was just as upset as I was. She knew how much work I still needed .She seemed to be in shock herself but what could she do. She was able to get on the app before they shut her down and say it was an honor for her her to be my Therapist. Next day I get a message from customer service apologizing for the INCONVENIENCE but Lisa was not working there anymore. Well Domental my mental health is not a inconvenience and you messed with it. If Lisa did not give me a heads up I would not have known what was going on. Now I am in worse shape then before I started with them having the rug pulled out from me like that. They were cold and cruel on how they dealt with this. I hope no else has to go through the same pain I did.

Thank you! I have been lonely for pretty much all of my life, so having someone to talk to has really changed the way I look at life. With the help of my therapist on DoMental, I am not in a cage of anxiety anymore. Thank you!

Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.