Are they really licensed? I asked customer service rep "Chris" to tell me the educational and experience background of the therapist I had been assigned to. He ignored me for several days. I asked again, and he said that he did not have that information. He would need to get back to me. After waiting again a few days,ll without a response, I contacted him and asked for my subscription to be cancelled and my money refunded ded. He said I needed to make that request to a different address. Within the stated 72 hr limit. "Jessica" approved my refund, but told me it would take 2 weeks. We shall see. I never got anything resembling an answer to my question.

Unfortunately they are not replying to… Unfortunately they are not replying to my emails, and their help page is broken. I requested a refund of my month's subscription on the day after I signed up when I found out that the therapists had very limited availability. They have not replied to that request despite several attempts on my part to reach them. Buyer beware.

The therapy is great The therapy is great, but sometimes when I write a long message and start to do something else midway it doesn't save the part I wrote. It hasn’t happened in a while but I'm not sure if I adapted to it or they fixed it, so 4 stars.

Had to cancel credit card so they would stop charging me I had some therapy and it was lovely but after I cancelled - and confirmed with chris it was cancelled... a few months later they just started charging my credit card again! And now they won't answer my e-mails or messages. I had to cancel my credit card to get the payments to stop. So unless you want to cancel your credit card when you stop this therapy, please don't give them your number!

Thank you! I have been lonely for pretty much all of my life, so having someone to talk to has really changed the way I look at life. With the help of my therapist on DoMental, I am not in a cage of anxiety anymore. Thank you!