This app literally changed my life This app literally changed my life. I was out of whack with the whole pandemic thing, I needed someone to help me get back on track. DoMental matched me with Nelson, who was just the right person for that. Thank you so much!!

Can't cancel Can't cancel. Insanity.

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

I'm writing this so no one else will… I'm writing this so no one else will have to go through what I did on this app. I worked with my Therapist Lisa for 6 months. She was wonderful. I was a mess. I couldn't walk outside I couldn't stop crying because of something that happened to me She gave me my life back. We worked very hard together to achieve some major breakthroughs. On Dec 20 she texted me that she received a message that Domental had told her they were dropping her and that was her last day. She was just as upset as I was. She knew how much work I still needed .She seemed to be in shock herself but what could she do. She was able to get on the app before they shut her down and say it was an honor for her her to be my Therapist. Next day I get a message from customer service apologizing for the INCONVENIENCE but Lisa was not working there anymore. Well Domental my mental health is not a inconvenience and you messed with it. If Lisa did not give me a heads up I would not have known what was going on. Now I am in worse shape then before I started with them having the rug pulled out from me like that. They were cold and cruel on how they dealt with this. I hope no else has to go through the same pain I did.

Absolute TRASH Absolute TRASH! I submitted payment, got matched and it took almost 30 hours for me to get contacted when I was prompted it would only take a couple hours. I have tried sending emails to the help desk to request a refund. I was again prompted I’d hear back in less than 24 hours. It has now been well over 24 hours and NOTHING!