Can't cancel Can't cancel. Insanity.

I Love This App I love this app. It matched me with a great therapist. Lauren has been a huge help for me. I appreciate how she always reaches out. I can strongly recommend it.

After reading the online reviews… After reading the online reviews presented by DoMental I was excited and thought I could get some help? I was able to chose a therapist after reading their specialties. I paid by entrance and received message on their app from a therapist I did not choose. Say She was there 10 minutes before. I left a message for her, 11 am friday. I also left a message for the help or problem solver. He never responded. and the Therapist only responded on Monday. The problem solver sent me a message this afternoon, Monday and asked how my first session was, obviously never seeing my "help" message. The did return my deposit without and problem and never an explanation why I did not get the therapist I requested. This encounter left little room for trust which is very important in a therapist. Chris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger JamesChris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger James

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

Unfortunately they are not replying to… Unfortunately they are not replying to my emails, and their help page is broken. I requested a refund of my month's subscription on the day after I signed up when I found out that the therapists had very limited availability. They have not replied to that request despite several attempts on my part to reach them. Buyer beware.