Had to cancel credit card so they would stop charging me I had some therapy and it was lovely but after I cancelled - and confirmed with chris it was cancelled... a few months later they just started charging my credit card again! And now they won't answer my e-mails or messages. I had to cancel my credit card to get the payments to stop. So unless you want to cancel your credit card when you stop this therapy, please don't give them your number!

After reading the online reviews… After reading the online reviews presented by DoMental I was excited and thought I could get some help? I was able to chose a therapist after reading their specialties. I paid by entrance and received message on their app from a therapist I did not choose. Say She was there 10 minutes before. I left a message for her, 11 am friday. I also left a message for the help or problem solver. He never responded. and the Therapist only responded on Monday. The problem solver sent me a message this afternoon, Monday and asked how my first session was, obviously never seeing my "help" message. The did return my deposit without and problem and never an explanation why I did not get the therapist I requested. This encounter left little room for trust which is very important in a therapist. Chris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger JamesChris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger James

Setup was straightforward and easy and… Setup was straightforward and easy and the payment plans were clear. Apparently they will add more features later, but texting with the therapist works just fine. That’s really what I want from it, so A+.

Absolute TRASH Absolute TRASH! I submitted payment, got matched and it took almost 30 hours for me to get contacted when I was prompted it would only take a couple hours. I have tried sending emails to the help desk to request a refund. I was again prompted I’d hear back in less than 24 hours. It has now been well over 24 hours and NOTHING!

Caution, Protect Your Payment Method I signed up and gave my paying information to pay for ONE month of this online therapy. I had been with bh online therapy and wanting to try DoMental. After the first three weeks I decided DoMental was nothing extraordinary and I would not commit to another month. Unbeknownst to me, DoMental had stored my payment information and I paid $189 for a second month of therapy whether I wanted this or not. I contacted support and was told "sorry, your payment was already processed and there is nothing we can do. Enjoy another month of therapy." I didn't sign in and have any communication with the therapist at all the second month. And, I assumed through contacting support that the auto pay that they helped sign themselves up to, auto pay from my account would stop. Nope, the third month rolls along and they hit my account again!! I am a single mom who struggles with depression. DoMental helped themselves to my hard earned money and I'm very angry about this. Update: To the reply from DoMental. I wish trustpilot allowed attachments to be uploaded with this comment. I have my Aug. Sept. and Oct. bank statements and each month DoMental took $188.00 from my account. Not just one time like you've dared to state. Three months, three times you took $188.00 from my bank account.