Are they really licensed? I asked customer service rep "Chris" to tell me the educational and experience background of the therapist I had been assigned to. He ignored me for several days. I asked again, and he said that he did not have that information. He would need to get back to me. After waiting again a few days,ll without a response, I contacted him and asked for my subscription to be cancelled and my money refunded ded. He said I needed to make that request to a different address. Within the stated 72 hr limit. "Jessica" approved my refund, but told me it would take 2 weeks. We shall see. I never got anything resembling an answer to my question.

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

Can't cancel Can't cancel. Insanity.

Caution, Protect Your Payment Method I signed up and gave my paying information to pay for ONE month of this online therapy. I had been with bh online therapy and wanting to try DoMental. After the first three weeks I decided DoMental was nothing extraordinary and I would not commit to another month. Unbeknownst to me, DoMental had stored my payment information and I paid $189 for a second month of therapy whether I wanted this or not. I contacted support and was told "sorry, your payment was already processed and there is nothing we can do. Enjoy another month of therapy." I didn't sign in and have any communication with the therapist at all the second month. And, I assumed through contacting support that the auto pay that they helped sign themselves up to, auto pay from my account would stop. Nope, the third month rolls along and they hit my account again!! I am a single mom who struggles with depression. DoMental helped themselves to my hard earned money and I'm very angry about this. Update: To the reply from DoMental. I wish trustpilot allowed attachments to be uploaded with this comment. I have my Aug. Sept. and Oct. bank statements and each month DoMental took $188.00 from my account. Not just one time like you've dared to state. Three months, three times you took $188.00 from my bank account.

The therapy is great The therapy is great, but sometimes when I write a long message and start to do something else midway it doesn't save the part I wrote. It hasn’t happened in a while but I'm not sure if I adapted to it or they fixed it, so 4 stars.