Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.

Can't cancel Can't cancel. Insanity.

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

Nice app Nice app. I tried betterhelp before but my therapist told me she doesn't answer messages in between sessions, and that was why I started online therapy in the first place. I love writing my thoughts and journaling. The domental therapist answers my messages several times a day and it feels like I'm in therapy all the time. This really helps as I have a chronic condition that causes constant pains.

Caution, Protect Your Payment Method I signed up and gave my paying information to pay for ONE month of this online therapy. I had been with bh online therapy and wanting to try DoMental. After the first three weeks I decided DoMental was nothing extraordinary and I would not commit to another month. Unbeknownst to me, DoMental had stored my payment information and I paid $189 for a second month of therapy whether I wanted this or not. I contacted support and was told "sorry, your payment was already processed and there is nothing we can do. Enjoy another month of therapy." I didn't sign in and have any communication with the therapist at all the second month. And, I assumed through contacting support that the auto pay that they helped sign themselves up to, auto pay from my account would stop. Nope, the third month rolls along and they hit my account again!! I am a single mom who struggles with depression. DoMental helped themselves to my hard earned money and I'm very angry about this. Update: To the reply from DoMental. I wish trustpilot allowed attachments to be uploaded with this comment. I have my Aug. Sept. and Oct. bank statements and each month DoMental took $188.00 from my account. Not just one time like you've dared to state. Three months, three times you took $188.00 from my bank account.