Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.

Wish I could rate less than 1 star Wish I could rate less than 1 star. Signed my son up for online therapy. My son wasn't using it anymore so we cancelled. Message on website confirmed it was cancelled but we received no email confirmation. Then lo and behold credit card was charged another $468 dollars. Tried to contact domental again but guess what? Not able to send them an email site kept saying it timed out would not let us send. And no phone number to contact them. What a total scam should be reported to the better business bureau or the FTC. Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service.

Are they really licensed? I asked customer service rep "Chris" to tell me the educational and experience background of the therapist I had been assigned to. He ignored me for several days. I asked again, and he said that he did not have that information. He would need to get back to me. After waiting again a few days,ll without a response, I contacted him and asked for my subscription to be cancelled and my money refunded ded. He said I needed to make that request to a different address. Within the stated 72 hr limit. "Jessica" approved my refund, but told me it would take 2 weeks. We shall see. I never got anything resembling an answer to my question.

After reading the online reviews… After reading the online reviews presented by DoMental I was excited and thought I could get some help? I was able to chose a therapist after reading their specialties. I paid by entrance and received message on their app from a therapist I did not choose. Say She was there 10 minutes before. I left a message for her, 11 am friday. I also left a message for the help or problem solver. He never responded. and the Therapist only responded on Monday. The problem solver sent me a message this afternoon, Monday and asked how my first session was, obviously never seeing my "help" message. The did return my deposit without and problem and never an explanation why I did not get the therapist I requested. This encounter left little room for trust which is very important in a therapist. Chris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger JamesChris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger James

The therapy is great The therapy is great, but sometimes when I write a long message and start to do something else midway it doesn't save the part I wrote. It hasn’t happened in a while but I'm not sure if I adapted to it or they fixed it, so 4 stars.