Can't cancel Can't cancel. Insanity.

After reading the online reviews… After reading the online reviews presented by DoMental I was excited and thought I could get some help? I was able to chose a therapist after reading their specialties. I paid by entrance and received message on their app from a therapist I did not choose. Say She was there 10 minutes before. I left a message for her, 11 am friday. I also left a message for the help or problem solver. He never responded. and the Therapist only responded on Monday. The problem solver sent me a message this afternoon, Monday and asked how my first session was, obviously never seeing my "help" message. The did return my deposit without and problem and never an explanation why I did not get the therapist I requested. This encounter left little room for trust which is very important in a therapist. Chris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger JamesChris? Thanks for returning my deposit. You did not respond to my questions and obviously never read them. I think this online therapy is a scam and you have pretty much proven this to me. This was my third try over a 4 year period and will be my last. Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust. Roger James

Overseas use and refunds First off, this service is not for anyone outside of American timezones. Do not waste your money. Whenever my 'therapist' would respond it would be at 4am. I wake up at 7-8am and would send messages to try and talk before work (around 2-3pm in San Fransisco) and get no response until the next day at 4am. Secondly, don't bother messaging customer service through the app, it is uselessless and you will never get a response. If you need a refund you need to contact their help email address (which I would include in this review if I could) - it took about 2 business days for a response to come through, which was just a confirmation of my refund. Finally, you are charged in USD and refunded in USD. If the american dollar has gone down since you signed up, you will not get all your money back.

Nice app Nice app. I tried betterhelp before but my therapist told me she doesn't answer messages in between sessions, and that was why I started online therapy in the first place. I love writing my thoughts and journaling. The domental therapist answers my messages several times a day and it feels like I'm in therapy all the time. This really helps as I have a chronic condition that causes constant pains.

Cheap self help book. Don’t waste your money! Every bit of “help” this “therapist” offers can be found for free with a quick internet search or in a very cheap “self help” book. She had no desire to help me or really listen to me at all. One of my main issues I was seeking help for is insomnia. She asked me if I had a routine before I go to bed. I explained to her my very specific routine that I do and gave here all the details. She then repeatedly kept telling me i needed to adopt a routine before I go to bed. I don’t know why it was so hard for her to understand I already do that and it isn’t working. If she would have taken a 5 second break from dealing out cheap self help advice and listened to me she should have been able to figure it out. When I told her, one of the reason I struggle to sleep is because I have nightmares related to some pretty bad things that had happened to me, she started to pressure me to go into details about my past trauma. Anyone who has AMY psychological training knows you don’t try to force someone you just met into telling you the worst things that have happened to them the second you meet them. It can be very triggering, and even retraumatizing. Then I get an automated message on Sunday when i tried to message her, saying basically she doesn’t work on Sundays. OK normally I would be completely cool with that. I never expect anyone from be at my beck and call, and respect that everyone needs some time for themselves, but when one of an apps main selling points is “24/7 access”, i think these “therapist” should at least tell you up front the days they aren’t working so you know and arent caught off guard. The last issue I have with them is, when you first sign up, you are given a chose of paying for a year, 6 months, 3 months or a month (no week to week payment like most in person therapists offer). I signed up for and started to use this ap on Friday. I sent an email on Monday s requesting to cancel the services because i was displeased with my therapist (and gave a detailed description of the problems I had with the therapist the only reply i got was “your subscription will be cancelled). So basically I paid for a month, only got 3 days service” and left with more issues than I started with, and it was clear they did not care because they got their money. It really is sad that this is being sold as the future of therapy, cause this ain’t it!