Half a star if that Half a star if that. I was charged almost $1600 in less than 2 months, going through my insurance. Not worth it , save your money.

Quick, helpful, and covered by insurance I’m really surprised by the negative reviews. Brightside works with my insurance provider (Aetna), so I enrolled after months of having trouble getting an in-person visit locally. Brightside has significantly improved my quality of life and my outlook on the future and I cannot understate that. I am so grateful.

No show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.

Lied to about accepting blue cross of texas Upon receiving my insurance on Jan 1, I went to look at therapy places that accept blue cross of Texas. Brightside on their website claims that they do. I signed up, and the message at the top upon entering my insurance was that blue cross and brightside were partnered, so they accepted my insurance. Everything was good, starting therapy and medicine. Suddenly on the 22nd, I'm informed my insurance is NO LONGER ACCEPTED. upon asking, brightside said they never accepted my insurance. So I was allowed to start treatment, be put on medication that will cause me to go into withdrawal upon suddenly being stopped, just to get it taken away. I feel like this was done to try to force me into paying. If I could pay for therapy I would have done that. I live off of 300 dollars a month. This is so beyond wrong. I have filed a two official complaints, one with blue cross and one with the state board for this. It's illegal to claim you accept someone's insurance when you don't. Brightside couldn't care less about you. Just your money. Don't do it.

Non Functional Business Their website is continuously down. I had to try three times just to sign up because it kept crashing. Then it was impossible to schedule an appointment. I called customer support three times and never got an answer or a call back to my voicemails. Finally heard back from a separate support ticket I opened via email, but that went nowhere.