Raquel Guerra
GBNO. Just Don't do it! What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.
Josh Hanberry
GBGARBAGE COMPANY GARBAGE COMPANY. WILL BOOK YOU WITH "NURSE PRACTITIONERS" WHO LITERALLY CANNOT DO ANYTHING FURTHER THAN A THERAPIST. WASTE OF YOUR TIME DO NOT USE THIS GARBAGE UNLESS YOU JUST WANT A RANDOM PERSON TO TALK TO LATE AT NIGHT, THEN EXPECT TO SEE A PSYCHIATRIST THE NEXT MORNING. IT WILL BE AN "NP" WHO CANNOT SPEAK ENGLISH AND WILL TELL YOU SHE CANNOT HELP YOU UNLESS YOUR CURRENT TREATMENT IS TYLENOL
Jonathan Wright
GBNon Functional Business Their website is continuously down. I had to try three times just to sign up because it kept crashing. Then it was impossible to schedule an appointment. I called customer support three times and never got an answer or a call back to my voicemails. Finally heard back from a separate support ticket I opened via email, but that went nowhere.
stephanie mckechnie
GBHaven't gotten $95.00 back yet was… Haven't gotten $95.00 back yet was supposed to be on insurance plan anyway! Customer service can't make appts ! Stupid. No appt. times I could go. I cancelled it. Emailing everyday until I get my money back! C'mon really!
PatientA
GBI’d give its therapists 5 stars I’d give its therapists 5 stars. However, the nurse practioners are short lived. When asked if they treat ADHD you’re given the incorrect answer of yes. During my year with them I found my therapist a God send. However the medication and NP side of my treatment would be a 1 star experience. At first I was given a 5 minute (not an exaggeration) appointment with him. He prescribed a medication that put me in a deep depression and the effects of the medication were something I won’t soon forget. But it was his response to hearing I wasn’t doing well on the medication that sent me reeling. “Most don’t do well on that medication”. Ok why prescribe it if you know it’s not a good drug for most patients?! During the year plus I was with them, my NP changed several times. Never getting medication I needed to impove my condition. They don’t accept most insurances and it’s difficult to tell whom they take.