Kevin Reed
USExcellent service Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
Tim A.
USProvided documents needed for insurance reimbursement (4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirect.com customer service rep. and myself. They've provided a W-9! To add to my initial review about the rest of the experience, my CPAP shipping quickly and the customer service team has been responsive. Thank you, CPAP Direct team!
Sleepyhead
USBEWARE - NO RETURNS! I tried CPAPdirect for the first, time, hoping to have a long-term CPAP supplier. Unfortunately, the face mask I ordered didn't fit, and, unlike MANY other CPAP suppliers, they do not permit any returns of masks. I emailed the sales at email contact and was just sent back to their webpage without any additional information. As those with sleep apnea know, we are good long-term customers, but masks can sometimes take a few tries - and it's an expensive option if there is no return policy. Last time from this customer, for sure.
Maryann Bennett
USWe are very happy with our purchase of… We are very happy with our purchase of SoClean for my husband ‘s CPAP machine . It is so easy to use and just the peace of mind knowing that his mask is clean is worth the price. My experience with customer service was very professional and satisfactory . I highly recommend the company .
Delores Wright
USFast service, perfect fit! I ordered a So Clean machine and checked to see what I needed to connect it to my respironics dreamstation. I needed an adapter for my dreamstation and a filter for my So Clean machine, so I ordered them while waiting on my So Clean machine to arrive. I received them within a few days and my So Clean machine a couple days afterward. After getting my So Clean machine, I was so thankful that it also came with an adapter for my dreamstation and a filter!!