Finicky dispenser I was having trouble getting product out of a brand-new dispenser. I probably tried 50 pumps-nothing! I sent a text and someone responded within minutes! Did as instructed-and it worked! Happy!

Misleading and wasteful packaging I tried the one month trial. And the two main formulas ran out very quickly, and when I took apart the container, it was just a ton of plastic and a little tiny bottle of the actual formula inside.

Love that the response time was so quick The response time was so quick love that I didn’t have to wait all day for a response. All of my questions was answer. The experience of reaching out to customer service. Truly A1.

It only took ONE week! The first week of using their whole skin care routine, which was by the way catered to my skin needs, I satarted to see results. Like... unbelievable results. I cannot begin to explain how easy it was. For someone who had neglected her face skin for so many years having the ability to stick to just ONE product that covered multiple needs and area problems was a BLESSING. Do not walk, RUN and get your personalized skin care system from the Agency. I love them and their customer care team was ALWAYS going beyond to make sure your concerns were listened and resolved. I love this company!

Response Time Impeccable There have been a few glitches in transferring my account from Curology to Agency and everyone has been super helpful, prompt, kind and understanding. I know some of my email messages are auto generated, but I do have text exchanges with real people and they’re always prompt and helpful. Looking forward to starting my new skincare routine with consistency!!