some good, some mediocre I had seen the product at another site for a great price, but the customer service was not so good. On the other hand Nancy (careprodx) was great, but the price was not good. I worked with Kelly and Tim to negotiate a better price, but the best and final price didn't come until I sent them the discounted price advertised by rehabmart.

caring service Caring service. I had a problem with a product once I'd bought it, based on the information the manufacturers of a product had given me and CareProdx. They helped solve it and they were very fair to me. Just that they're a small company and special cases like that take time to work out. But I'd buy from them again.

Return Policy, be aware of it before ordering. Ordered the automatic door opener wireless conversion kit for a door opener that I had installed. Well it turned out by the time I received the kit the door opener (From a different company) was no longer going to work properly, so checking to return the kit it appears almost half of what I paid (40%) will be charged for something which I have not even opened the box yet. Ten or twenty percent might be acceptable, that is not. Had I noticed that hidden thing I probably would not have ordered the kit. I am sure they are good products, just not sure that it should be so costly to return an unneeded product when many companies will accept them for free.

Great product. Easy to travel with. I bought this product so I would be able to take showers while staying at hotels as I have a left leg prosthetic. The product is easy to transport and came with a travel bag. It weighs 10 lbs and is the size approved by airlines to take aboard the plane. Price was reasonable and the agent at CareProdx was very easy to do business with. I received an email in order to track its delivery and the product arrived when promised with no extra shipping charge.

Poor customer service. Poor QA/QI Purchased a product online and mad an error with the zip code. The item was delivered to the wrong address and returned. No follow investigation even though they had my email and phone #.. It wasn't until I called questioning the delivery date. I believe the mistake should have been discovered before the product was shipped...