Ordered 20 days ago, no products Ordered for their black Friday sale, shipping says 5-7 days. On day 20 still hasn't shipped, they are aware of problem and on it. They are in fact not in control of it. Sent several emails and dms before getting standard, we apologize, overwhelming response, working on it, appreciate your patience. I demanded a refund today (they charged my credit card instantly) as they still don't have an eta on when they will be shipping. But....their stories on insta show an "influencer" receiving and reviewing a gift package sent from company. How does that ship but not the paid for orders. They deleted all negative comments from their social media so people won't know what's happening. Awful awful company. I will never buy one these products again.

Good quality Good quality. Easy to purchase, delivered on time, no hassle... this rating goes down to 2 stars if you email me again about a sweater during the year rather than 1 email in November. You've been warned Poo.

Excellent customer service Excellent customer service. I had a postal delivery problem. Not their fault but post service delivered to the wrong house. When I enquired they were willing to re ship a new order to me. Very kindly. Finally after finding my package at my neighbors house I let them know right away not to send a new package. But... upon opening my order there was one item missing. Sooo again I was back emailing them about the missing item in my order with no explanation. They kindly refunded my money for the missing item right away. So even though it was quite a long wait and the mix up on delivery not poo pourri control. They handled the problem very quickly and efficiently.

Number 2 incognito I could seriously list a million reasons why this product is so freaking fantastic but that would take up a whole lot of time...so, I just leave this; my father is the smelliest number 2 maker I literally have ever known...seriously, it's so bad...just exiting the bathroom and immediately closing the door behind, still let's out just enough sent to very offensively stain the air all the way from bathroom to back bedroom down the hallway from the bathroom and halfway into the bedroom driving out anything living desperate for clean air...AND POO~POURRI ACTUALLY 110% ELIMINATED THE ENTIRE SITUATION THE FIRST TIME MY FATHER USED THIS. The smelliest number 2 maker was in cognido for the very first time. I can't recommend this enough and is one of the few things I spread through word of mouth.

I love this product I love this product, it greatly helps mitigate fainting from the smell of my husbands bowel movements! Subtracting one star because you forgot the U.P. of Michigan and we don’t forgive easy.