Excellent customer service Excellent customer service. I had a postal delivery problem. Not their fault but post service delivered to the wrong house. When I enquired they were willing to re ship a new order to me. Very kindly. Finally after finding my package at my neighbors house I let them know right away not to send a new package. But... upon opening my order there was one item missing. Sooo again I was back emailing them about the missing item in my order with no explanation. They kindly refunded my money for the missing item right away. So even though it was quite a long wait and the mix up on delivery not poo pourri control. They handled the problem very quickly and efficiently.

I have been using Poo~Pourri for about… I have been using Poo~Pourri for about a year now and I love that it works so well. The fragrance also stays around after flushing to give a nice smell to the bathroom. I bought the lavender and fragrance at a Christmas store and recently got the free citrus scent that was offered to all Yoopers when Poo~Pourri forgot the U.P. on the map. I appreciate the free scent and can't wait to use it. Thanks!

Customer service is top! Customer service is top!! Especially during the holidays. That’s what I notice at first. Haven’t received my product yet but I’ve heard good this about it. Very excited to try it!

Ordered 20 days ago, no products Ordered for their black Friday sale, shipping says 5-7 days. On day 20 still hasn't shipped, they are aware of problem and on it. They are in fact not in control of it. Sent several emails and dms before getting standard, we apologize, overwhelming response, working on it, appreciate your patience. I demanded a refund today (they charged my credit card instantly) as they still don't have an eta on when they will be shipping. But....their stories on insta show an "influencer" receiving and reviewing a gift package sent from company. How does that ship but not the paid for orders. They deleted all negative comments from their social media so people won't know what's happening. Awful awful company. I will never buy one these products again.

Still haven't received product--yet they have my money and send me ads non-stop I have no idea if the product is good or not. I ordered a month ago and ... nothing. If they are having trouble with filling orders, then maybe--JUST MAYBE--they shouldn't continue incessantly filling my in box and social media feeds with ad soliciting even more orders. They charged my credit card immediately, too. Beginning to wonder if it's a scam ...