Excellent customer service Excellent customer service. I had a postal delivery problem. Not their fault but post service delivered to the wrong house. When I enquired they were willing to re ship a new order to me. Very kindly. Finally after finding my package at my neighbors house I let them know right away not to send a new package. But... upon opening my order there was one item missing. Sooo again I was back emailing them about the missing item in my order with no explanation. They kindly refunded my money for the missing item right away. So even though it was quite a long wait and the mix up on delivery not poo pourri control. They handled the problem very quickly and efficiently.

Products are good, customer services needs improvement When I received my order, one product had leaked out as the top wasn’t screwed on properly. It took a lot of chasing with their Customer Services, they said they’d send items out to compensate but I never received them, they made further promises to send items, but each time I had to chase it up and there was always another issue with them sending the items. This went on for months but eventually they have refunded the entire order. This was very generous of them, but it shouldn’t have taken so long, and they should have kept their word. I shouldn’t have needed to keep chasing it. However, the products themselves are good.

Very good product. As someone with pretty severe IBS I’m always destroying every bathroom im in (sorry lol). This product does wonders for the smell. I actually use 4-5 sprays prior to going to the toilet, then when all is said and done I flush and spray a couple more times to leave a refreshing smell. I bought a bigger bottle for bathroom at home and I have a smaller bottle for my handbag for when I’m at work or out and about. Products are a little pricey but definitely worth it to preserve some of my self respect and dignity.

Good quality Good quality. Easy to purchase, delivered on time, no hassle... this rating goes down to 2 stars if you email me again about a sweater during the year rather than 1 email in November. You've been warned Poo.

Obsessed ever since I saw the cow farm ad, I was hooked, never gone back to any other product for my bathrooms. I am obsessed with the giant lavender bottles... can't get enough... kids are absolutely in love with it too.