Excellent customer service Excellent customer service. I had a postal delivery problem. Not their fault but post service delivered to the wrong house. When I enquired they were willing to re ship a new order to me. Very kindly. Finally after finding my package at my neighbors house I let them know right away not to send a new package. But... upon opening my order there was one item missing. Sooo again I was back emailing them about the missing item in my order with no explanation. They kindly refunded my money for the missing item right away. So even though it was quite a long wait and the mix up on delivery not poo pourri control. They handled the problem very quickly and efficiently.

Products are good, customer services needs improvement When I received my order, one product had leaked out as the top wasn’t screwed on properly. It took a lot of chasing with their Customer Services, they said they’d send items out to compensate but I never received them, they made further promises to send items, but each time I had to chase it up and there was always another issue with them sending the items. This went on for months but eventually they have refunded the entire order. This was very generous of them, but it shouldn’t have taken so long, and they should have kept their word. I shouldn’t have needed to keep chasing it. However, the products themselves are good.

Number 2 incognito I could seriously list a million reasons why this product is so freaking fantastic but that would take up a whole lot of time...so, I just leave this; my father is the smelliest number 2 maker I literally have ever known...seriously, it's so bad...just exiting the bathroom and immediately closing the door behind, still let's out just enough sent to very offensively stain the air all the way from bathroom to back bedroom down the hallway from the bathroom and halfway into the bedroom driving out anything living desperate for clean air...AND POO~POURRI ACTUALLY 110% ELIMINATED THE ENTIRE SITUATION THE FIRST TIME MY FATHER USED THIS. The smelliest number 2 maker was in cognido for the very first time. I can't recommend this enough and is one of the few things I spread through word of mouth.

Good quality Good quality. Easy to purchase, delivered on time, no hassle... this rating goes down to 2 stars if you email me again about a sweater during the year rather than 1 email in November. You've been warned Poo.

Customer service is top! Customer service is top!! Especially during the holidays. That’s what I notice at first. Haven’t received my product yet but I’ve heard good this about it. Very excited to try it!