No response from customer services I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.

Poor customer service The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.

nice idea, but stil painful These are a nice idea, but can cause pain. Yes, they may be the slimmest earpieces available, but they are still a hard plastic disc around 22mm diameter by 2mm thick. It's solid with a fabric covering, so the hard disc still presses against your ear. I understand these are probably piezo speakers and thus need to be encased by plastic, but honestly for me the discomfort can make them unwearable. I've switched back to my £10 pendant earphones.

Does not last Does work for me when it works, but disappointingly products poor quality. Ordered 3 different versions 18 months ago. 1 effortless which we had to return (at our shipping expense) after 2 weeks because it stopped charging. 1 wireless which we lost ;( a month after so not sure how long that would have lasted. And 1 classic corded one which stopped working after 5-6months—when I took it out of headband to examine, I notice the fabric covering the cord had ripped, so the plastic cord had protruding loops all along it, not sure if this is the cause. I do like it when it works, but lost all confidence about the longevity quality of this product beyond few short months.

Worked originally, but stopped within the month..also not quite as loud as i was… Original review: 3 stars...Worked..not quite as loud as i was hoping for...can still year snoring to some extent Updated review....1 star...I edited my review from 3 stars to 1 star as the charging unit quit working within the first month of purchase, despite following all directions properly...according to the 1 year warranty, the consumer has to pay the shipping costs to send it back in for a replacement.