Great product when it works. Customer service not so great I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.

Do not buy, bulky cheap headphones The eye cover itself is of good quality, but the headphones are massive and bulky, far larger and cheaper quality than I've seen in competing brands (seriously like a couple of inches thick). I don't know what they were thinking, when you can get a competing one in which the headphones are made of a soft, flexible material. It hurt to sleep on, and took over a month to get to me, not to mention the spam they sent my inbox the entire time I was waiting. Highly don't recommend this.

I love the sleep phone product and have… I love the sleep phone product and have been usuing them for many years now 10 plus and this is only the 3rd set of headphones i've needed to buy they are robust and last ages and i use mine every night. i would warn you though that if buying from England that a Tax is charged which isn't too much £4 but the post office charge and extra £8 handling fee :(

I would recommend a pass The sound is good, but overall the design is poor. The headphones move around inside the headband quite easily and are off the ears in little time if you move while trying to sleep. The battery pack is clumsy and also moves around inside the headband and puts pressure into the back of head or side of head as it moves if you change positions while sleeping. The lightweight band is quite warm and uncomfortable across the forehead… if you don’t like socks when you sleep, you won’t like this product. I had not the highest expectations, and sadly not even those were met. This is my first review of anything on line. Wait til something better comes out.

Disappointed I honestly was expecting more for the price of the wireless Bluetooth style. The sound can be heard loudly from others not wearing them. The small, flexible speakers are better than wearing earbuds but truly I don’t feel this was worth $99 USD. Disappointed 😔