Great product when it works. Customer service not so great I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.

Music Soundtrack Nightmares 1) The piano(a Minor Thing) music is causing me nightmares. I wake up in sweat, and afraid of closing my eyes. 2) The Newport Waves, is a repeating track that is causing me to lose my hair. My ears are constantly ringing and the sounds of the waves crashing is causing me to wake up abruptly, and rushing to urinate. 3) The White Noise Sound reminds me of the worst day as a youth. I'm reminded of the death of my pet parrot that died while being struck by my bedroom ceiling fan. 4) Pentatonic Waves sounds like a men's bathroom at Dodger Stadium.

I would recommend a pass The sound is good, but overall the design is poor. The headphones move around inside the headband quite easily and are off the ears in little time if you move while trying to sleep. The battery pack is clumsy and also moves around inside the headband and puts pressure into the back of head or side of head as it moves if you change positions while sleeping. The lightweight band is quite warm and uncomfortable across the forehead… if you don’t like socks when you sleep, you won’t like this product. I had not the highest expectations, and sadly not even those were met. This is my first review of anything on line. Wait til something better comes out.

Poor customer service The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.

Fantastic customer service I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such good customer service from any other company. Make sure you buy them directly from SleepPhones!