Fantastic customer service I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such good customer service from any other company. Make sure you buy them directly from SleepPhones!

Not worth the money Sleepphones are significantly more expensive than other similar products on the market, but over all I'm not sure it's worth paying out. The battery pack is a very bulky unit that sits at the back of your head and digs in. Other models which are 80% cheaper have a smaller and more compact unit that sits at the front of the headband, and this aspect is far superior than anything sleepphones are currently producing. The headphones themselves are undoubtedly slimmer than anything else I have seen, but they move frequently within the fabric and have to be repositioned every evening. Overall, at around the £100, I'd expect better design. It seems like a good idea, but greed has perhaps gotten in the way of good design. I wouldn't buy again or recommend, unless the price point came down by at least 60%.

No response from customer services I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.

Only worked for a year The headband style sleepphones are really great if you are a side sleeper. I found them very comfortable although every time I put the headband on I have to push the speakers around in the fabric for a while to get them to sit in the right place. They are not tethered in any way within the headband. I have had no trouble with bluetooth pairing or recharging them. The reason I am giving them a two star review is that after about a year of use they now produce various buzzes, whines, and hums through the speakers making them useless. This is not acceptable for a product that is priced as though it is a premium product. I have now purchased a similar headband from another company which has cost about a quarter of what I paid for these and works just the same.

Poor customer service The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.