Fantastic customer service I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such good customer service from any other company. Make sure you buy them directly from SleepPhones!

Poor customer service The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.

Great product when it works. Customer service not so great I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.

Does not last Does work for me when it works, but disappointingly products poor quality. Ordered 3 different versions 18 months ago. 1 effortless which we had to return (at our shipping expense) after 2 weeks because it stopped charging. 1 wireless which we lost ;( a month after so not sure how long that would have lasted. And 1 classic corded one which stopped working after 5-6months—when I took it out of headband to examine, I notice the fabric covering the cord had ripped, so the plastic cord had protruding loops all along it, not sure if this is the cause. I do like it when it works, but lost all confidence about the longevity quality of this product beyond few short months.

SleepPhones: A Gift That Keeps on Giving - Wow! I bought these as a gift for my wife. She absolutely loves them. They easily adjusted, just like the videos demonstrated, and except for the fantastic sound coming from the headband, she couldn't tell there were speakers in there. She started by laying on her side and still was amazed at how comfortable they were. Great design and implementation! Thank you!