Fantastic customer service I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such good customer service from any other company. Make sure you buy them directly from SleepPhones!

I love the sleep phone product and have… I love the sleep phone product and have been usuing them for many years now 10 plus and this is only the 3rd set of headphones i've needed to buy they are robust and last ages and i use mine every night. i would warn you though that if buying from England that a Tax is charged which isn't too much £4 but the post office charge and extra £8 handling fee :(

No response from customer services I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.

Great product when it works. Customer service not so great I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.

Comfortable but short life Sleepphones work well for a short period of time and are very comfortable. However, the speakers fail frequently (I have had to replace them twice over the last year, and over the last 3 years, have had 4 speaker failures) and the battery life decays over time- my 1.5 year old wireless module battery life has decayed to ~7 hours From fully charged to flat.