Great product when it works. Customer service not so great I have used the wired sleep phones for years and loved them, so I decided to try a pair of the wireless ones. Although they are comfortable, they stop working every few days. When I called the company about the problem a couple of months ago, they told me to unplug the unit and let the battery drain. This process takes 3-4 days, during which the headphones aren't usable. Once I recharge them after the drain, they do start working again. However. The process has to be repeated every few days. It's very exasperating. This is a terrible product for the expense and the customer service solution, is lame. I recommend staying with the wired version, even though it isn't as comfortable dealing with the cord. At least it works consistently.

Music Soundtrack Nightmares 1) The piano(a Minor Thing) music is causing me nightmares. I wake up in sweat, and afraid of closing my eyes. 2) The Newport Waves, is a repeating track that is causing me to lose my hair. My ears are constantly ringing and the sounds of the waves crashing is causing me to wake up abruptly, and rushing to urinate. 3) The White Noise Sound reminds me of the worst day as a youth. I'm reminded of the death of my pet parrot that died while being struck by my bedroom ceiling fan. 4) Pentatonic Waves sounds like a men's bathroom at Dodger Stadium.

Perfect if you have insomnia I’ve had the ‘effortless’ version for over a year. The ‘effortless' charging really is easy. I’ve tried a number of other solutions but the sleepphones were the most comfortable and have little or no sound leakage (important if you have a significant other in the bed with you). The bluetooth works every time, unlike my many other finicky bluetooth devices. I still have some insomnia but I don’t fear it anymore, I can just tune into some yoga nidra or meditation app and all is well.

Poor customer service The SleepPhones I received were faulty. I contacted the company well within the 30 day return period but it has taken a long time, with much emailing back and forth, for this company to agree to provide a refund and I am still unsure if any of the postage will be refunded. They seem unfamiliar with basic consumer rights. Avoid.

No response from customer services I emailed twice (including one minute after I ordered) to say that I actually made a mistake and had wanted to buy the more expensive model. Never received a response from their email. Just ignored me. Very disappointing customer service. I am left with the cheaper version which I didn't really want.