PATRICIA HUMMEL
GBNice company, nice people! They worked us in before a last minute trip, to fix floor panels under hubby's power chair. They are always friendly! They cannot seem to fix our ramp though, which rattles over every bump or chuckhole in the road. It is fixed for a day after they tighten screws or whatever, but it is nerve-wracking noisy again the very next day. We still think they are great!
LISA BLANKENSHIP
GB2017 Van Owner Will, Jeremy & Melinda are awesome! All were helpful and knowledgeable.. answered all of our questions. Will & Jeremy even delivered the van to my work.. full of gas.. because I wasn't able to be off. We love the van. I bought the extended warranty just in case. The only reason i didn't give 5 stars is because they weren't able to lower the price not even a little bit. I'd have felt better if they'd have given me at least $100 off.. makes ya feel like you get a better deal if you're able to haggle a little and with a down payment of $25,000 I guess I expected it. They did include the new tie downs which i appreciate. Thanks guys!
TOM PENNEBAKER
GBSorry for delay in responding Sorry for delay in responding. The people were all great and professional. The problem was fixed,on time, and at the agreed price. What more could you want? Except less cost.
Consumer
GBDO NOT BUY FROM THEM!!!! DO NOT BUY FROM THEM!!!!! I trusted them when they told me my sons chair would fit so we purchased a brand-new Chevy Traverse our first ever handicap vehicle. When we got his powerchair and realized that it didn't fit the first thing I did was contact Superior Van and Mobility thinking that they would make it right with us. WRONG!!! They never once backed up the fact that they said it would fit. Instead, they said it was a used car now and that I would be losing money on the buy back! It was not our fault, but we are the ones losing money because we trusted them. NEVER buy from them unless you have it in writing that the wheelchair will fit. These cars are already expensive and then to lose our hard-earned money because a company doesn't care about their customers or handicap families. Apparently, all they care about is getting a sale and making money off people. Shame on them! If I could give a rating lower, then this I would!
The Peacocks
GBThey were very helpful and … They were very helpful and accommodating when were looking at a new vehicle.We did feel kind of rushed when it came to doing the final paperwork. It was late in the day and we were tired and I think the sales rep was just as ready to go. We also had to bring back the van for adjustments to the adaptive controls and they were great in finishing it quickly and making sure I could transfer alright.