nightmare customer service I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

Great skincare products I have purchased quite a few of their products. I have quite a few favourites so far everything I have tried has been amazing. I was originally given a few samples in a store and they were absolutely fantastic. I had to go onto purchase them , service is always amazing. I highly recommend their products 

Protini squirt bottle SUCKS Protini squirt bottle SUCKS! The serum itself is pretty good, although the bottle it is packaged in causes VERY unnecessary waste of the product, as it leans more towards fast spraying when used rather than a nice pump out of the serum.

A Product which is WAY too overrated I opened up an amazing shipping box which included the overpriced products I bought, only to find out they were literal pimple, spot making products. I understand my skin is different to others, and people will experience different results, but in 2 days of trying these products, I immediately broke out. I was very letdown considering these products were very expensive and overrated. If I were you, I would definitely look at a product like Cera ve or Cetaphil which is much more affordable, gentle and works better for your skin.

Horrible experience - took money, didn't ship I am currently having a horrible experience with Drunk Elephant's customer service. I really like their products and I usually purchase them in Sephora or Ulta. However, for Cyber Monday, I purchased products from their site. They charged my card immediately, but my order was never shipped (even though I selected two day shipping). No one has responded to my inquiries. I have asked several times for them to either ship my order or give me a full refund.