Horrible experience - took money, didn't ship I am currently having a horrible experience with Drunk Elephant's customer service. I really like their products and I usually purchase them in Sephora or Ulta. However, for Cyber Monday, I purchased products from their site. They charged my card immediately, but my order was never shipped (even though I selected two day shipping). No one has responded to my inquiries. I have asked several times for them to either ship my order or give me a full refund.

Appalling Customer Services Appalling Customer Services, happy to take your money but as soon as there is a problem extremely unhelpful. Gave me false information & now ignoring me. I would recommend NOT buying directly from them. May be coincidence but my credit card was then used within 12 hours of my purchase. Luckily my bank has amazing customer service & dealt with it immediately.

I owe my glowing skin to DE I owe my glowing skin to Drunk Elephant. It eliminates all the harmful ingredients that plague the skincare aisles and only included good-for-you stuff. I’ve been using it for over a year and have never been happier with my skin. And the fact that they are truly cruelty free (meaning they don’t sell on mainland China, therefore, the products do not fall into the category of “unless required to do so by law”, which almost every drug store brand does and a lot of higher end brands). I can’t say enough amazing things about Drunk Elephant. BHydra is my Holy Grail, I use it twice a day. They keep coming out with new products and they’re incredible. I have highly recommended DE to family and friends and they have all made the switch.

I truly don’t understand the negative… I truly don’t understand the negative reviews here. I am a skincare/aesthetics junkie and have tried just about everything out there. I like to try new things and shake up my routine. I was using solely Biologique Recherche products for a couple of years, but finally decided I wanted to try something new, based on scientifically validated ingredients and at least a bit less expensive. I love Drunk Elephant’s philosophy and although their products aren’t cheap—mostly mid-range—they are well worth it. With every new product I tried, I wanted to try more. They have a huge range of products that have innovative formulations using state-of-the-art ingredients, and I am very pleased with the results. I’m hooked!

Sign Up Discount Code Scam My daughter let me know that she wanted a fairly expensive product from this company. I went online and submitted all of my contact information as requested to receive a discount on my first order. They refused to send me the discount code saying it would take them several days to process the discount. I contacted via live chat hoping to resolve the issue and they said they had no ability to send me the discount code. Then they terminated the chat immediately.