disgracful My daughter has been bragging me for this lala retro cream it is so not worth the money the packaging is lovely and its £55 or more and i thought it was a rip of it made me and my daughter break and and the bronzing drops gave me a rash! not happy!!! Also there products are NOT suitable for young humans as my daughter has shown me videos of a little girl using these products.Absolutley disgracful!!

nightmare customer service I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

Rubbish customer service Rubbish customer service. Placed an order and it defaulted to my old address. My fault okay but I emailed them straight away. They took ages to get back to me then stated there was nothing they could do and I needed to speak to their carrier! The tracking they sent didn’t work so I had to ask for it several times. Never got it changed and luckily it wasn’t stolen from being left outside my old house. £65 order and they couldn’t give too hoots. Never again

Customer service is disgraceful Customer service is disgraceful. Items purchased for the first time and faulty. Rather than sending a replacement. As the customer they wanted me to fill in spreadsheets on the products issues, asked me to send them back and told me unable to replace the products. But l would have to wait for a refund and then order them again. Terrible service for faulty products. Won’t be buying from them again !!!

price loveeee this so much the only problem is the money 56 quid for the lala retro my fav product but i under stand because of whats in it some of there stuff is cheap but i think they should lower it just a little bit