Sign Up Discount Code Scam My daughter let me know that she wanted a fairly expensive product from this company. I went online and submitted all of my contact information as requested to receive a discount on my first order. They refused to send me the discount code saying it would take them several days to process the discount. I contacted via live chat hoping to resolve the issue and they said they had no ability to send me the discount code. Then they terminated the chat immediately.

Horrible experience - took money, didn't ship I am currently having a horrible experience with Drunk Elephant's customer service. I really like their products and I usually purchase them in Sephora or Ulta. However, for Cyber Monday, I purchased products from their site. They charged my card immediately, but my order was never shipped (even though I selected two day shipping). No one has responded to my inquiries. I have asked several times for them to either ship my order or give me a full refund.

Customer service is disgraceful Customer service is disgraceful. Items purchased for the first time and faulty. Rather than sending a replacement. As the customer they wanted me to fill in spreadsheets on the products issues, asked me to send them back and told me unable to replace the products. But l would have to wait for a refund and then order them again. Terrible service for faulty products. Won’t be buying from them again !!!

Great skincare products I have purchased quite a few of their products. I have quite a few favourites so far everything I have tried has been amazing. I was originally given a few samples in a store and they were absolutely fantastic. I had to go onto purchase them , service is always amazing. I highly recommend their products 

Targeting children via Influencers! I'm sure Drunk Elephant products are excellent, they are all our children talk about. Our daughters are 10 & 12 and being targetted by influencers probably being hired by companies like yourselves. Maybe I'm old fashioned, but IMO it's disgracefull you are targetting young girls in this manner. Shame!!!