Worst service EVER I can never seem to get an appointment to get my birth control refilled. I had scheduled a time for 7:10am, I hopped on 10 min early at 7am. Online it stated that the 'Wait Time" was 20 minutes on average. I've been waiting for 40 minutes. This is 30 mins after my appointment time. What is the point of scheduling an appointment if that is not when the appointment will be. I had to go to go to work so I had to cancel out of the "Waiting room". Now I will be without birth control as I am now almost out and only have a few days left of my pack. I am very irritated. DON'T GIVE YOUR MONEY TO THESE PEOPLE.

A scam and a Joke!!! Nothing but problems with this company. First I never got my consultation but the $20 came out immediately. I pushed back my refill date to see how the bc affected me before I get another pack, woke up the next day to an order being prepared to ship out 3 days later W T F!!?? I canceled my subscription so that they wouldn’t charge my card for anything else. Sent them 3 messages over the days as well as an email with no response. Upon my delivery I got a message from them saying it was delivered (I was home at the time), opened my door…nothing. Took my key to the mail boxes…nothing. At this point I’m 3 phone calls, about 7 messages and two emails deep into this company without a single response and I’ve been charge for both a consultation and a pack of pills. I go to my dashboard and what do I see my subscription, THAT I CANCELLED, back on my account with an order being prepared again plus another order for acne treatment. BE F****NG FR. Who tf is starting these orders? I had to stay on hold for over an hour just to get my card removed because for whatever reason the don’t actually delete accounts and whoever I spoke couldn’t even do a refund and other than that one call the miraculously got answered I still don’t a response!!!! I had to go through my card just to attempt to get my money back. DO NOT BUY ANYTHING FROM THIS TERRIBLE COMPANY!!!

customer service 1000/10 ! they are always responsive, nice, and have warm attitudes when handling things over the phone ! always helpful as well

Terrible experience with The Pill Club Terrible experience with The Pill Club. I am seriously so disappointed. I ordered my prescription over 10 days ago and have texted / emailed multiple inquiries checking on the status with not a single reply. Not an acknowledgement of my order or even a simple “hey we’re working on it but it’s not ready yet”. I’ve also called multiple times and can’t get a single person on the phone & when I try to leave a voicemail the line cuts me off. When it comes to healthcare, bad service is completely unacceptable. The reviews directly on their website are obviously bogus. I tried to leave one and there is no way to do it even having an account and ordering other products previously. I recommend using GoodRX if you don’t have insurance or need a birth control plan quick. Much better service and quality care.

Terrible service Terrible service! I ordered a prescription for birth control, they changed me the first $20 fee, on May 1st, and I still can’t get an answer about why I haven’t gotten my prescription or my pills, or an answer on email, phone or text. But they do charge right away, plus the charge or the pills whenever they process that. It’s been 11 days since I ordered. Last thing the answered me is they can’t give me my $20 back because it was for the Consultation, which is supposed to happen within 1-2 days and still hasn’t happened but still they answer me to tell me they won’t give me the money. Not to process anything. I already went through another provider and they did it all the same day. Will have to go the legal way to fix this since they refuse to refund money for a service they didn’t provide.