Leaving us stranded Subscribed for the full year of birth control and then it never shipped and they made me fill out another form and then disappeared.

Their scheduling calendar is not… Their scheduling calendar is not accurate for when they can actually conduct a virtual appointment. They cancelled two of my appointments without warning or notice and when I called customer service, they point blank said I should just use a different service to get my birth control. The only one star is because they were quick to give me a refund.

customer service 1000/10 ! they are always responsive, nice, and have warm attitudes when handling things over the phone ! always helpful as well

A scam and a Joke!!! Nothing but problems with this company. First I never got my consultation but the $20 came out immediately. I pushed back my refill date to see how the bc affected me before I get another pack, woke up the next day to an order being prepared to ship out 3 days later W T F!!?? I canceled my subscription so that they wouldn’t charge my card for anything else. Sent them 3 messages over the days as well as an email with no response. Upon my delivery I got a message from them saying it was delivered (I was home at the time), opened my door…nothing. Took my key to the mail boxes…nothing. At this point I’m 3 phone calls, about 7 messages and two emails deep into this company without a single response and I’ve been charge for both a consultation and a pack of pills. I go to my dashboard and what do I see my subscription, THAT I CANCELLED, back on my account with an order being prepared again plus another order for acne treatment. BE F****NG FR. Who tf is starting these orders? I had to stay on hold for over an hour just to get my card removed because for whatever reason the don’t actually delete accounts and whoever I spoke couldn’t even do a refund and other than that one call the miraculously got answered I still don’t a response!!!! I had to go through my card just to attempt to get my money back. DO NOT BUY ANYTHING FROM THIS TERRIBLE COMPANY!!!

terrible terrible service terrible terrible service. i had been using this service for several years but this recent time i've had to deal with them has been excruciating. i will no longer be using them. they're text messages seem to no longer be monitored by real people, they're either automated messages sent with no consideration to my actual concerns or requests and not responsive at all. it took them a week to just charge my card for the consultation fee when i had confirmed my pharmacy info and card info more than 3 TIMES. they charged my card on may 11th and it's currently may 16th and I HAVEN'T HEARD ANYTHING FROM THEM. i called and they said they've been experiencing high volume and processing time would be an additional 10-15 days on top of the several weeks that it took to even get to them charging my card. WHAT?! medications are timely. and 2.5 weeks is way too long for most people to wait. at least have some sort of disclaimer on your site so people are aware how long the wait is and they can make other plans accordingly. this is just dishonest and misleading. TERRIBLE EXPERIENCE AND I WILL BE FINDING A NEW SERVICE. I DON'T RECOMMEND THIS SERVICE TO ANYONE SEEING HOW THEY'VE HANDLED MY CONCERNS THIS TIME