Worst service EVER I can never seem to get an appointment to get my birth control refilled. I had scheduled a time for 7:10am, I hopped on 10 min early at 7am. Online it stated that the 'Wait Time" was 20 minutes on average. I've been waiting for 40 minutes. This is 30 mins after my appointment time. What is the point of scheduling an appointment if that is not when the appointment will be. I had to go to go to work so I had to cancel out of the "Waiting room". Now I will be without birth control as I am now almost out and only have a few days left of my pack. I am very irritated. DON'T GIVE YOUR MONEY TO THESE PEOPLE.

customer service 1000/10 ! they are always responsive, nice, and have warm attitudes when handling things over the phone ! always helpful as well

I love how kind I love how kind, informative, and fast this service is. I never have to worry about anything they always take care of the billing of insurance, making sure I don’t run out of my pills and for always helping when I have questions.

Waiting forever. My appointment was scheduled to be at 12. I got the text to join the waiting room at 11:30 - so I decided to hop on early. It it currently 12:30 and I am still waiting. The screen literally says "the avg wait time is 20 minutes..." So annoying - especially for someone working. I haven't even gotten my prescription with them yet and considering not continuing with this garbage service.

terrible terrible service terrible terrible service. i had been using this service for several years but this recent time i've had to deal with them has been excruciating. i will no longer be using them. they're text messages seem to no longer be monitored by real people, they're either automated messages sent with no consideration to my actual concerns or requests and not responsive at all. it took them a week to just charge my card for the consultation fee when i had confirmed my pharmacy info and card info more than 3 TIMES. they charged my card on may 11th and it's currently may 16th and I HAVEN'T HEARD ANYTHING FROM THEM. i called and they said they've been experiencing high volume and processing time would be an additional 10-15 days on top of the several weeks that it took to even get to them charging my card. WHAT?! medications are timely. and 2.5 weeks is way too long for most people to wait. at least have some sort of disclaimer on your site so people are aware how long the wait is and they can make other plans accordingly. this is just dishonest and misleading. TERRIBLE EXPERIENCE AND I WILL BE FINDING A NEW SERVICE. I DON'T RECOMMEND THIS SERVICE TO ANYONE SEEING HOW THEY'VE HANDLED MY CONCERNS THIS TIME