Customer Service ZERO This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

Return problems.... I received my blankets in a timely fashion, but realized right away that they weren't for me. I requested and received the return label, and shipped them back via UPS in the original box. The rest of the return has been very unacceptable, I was only credited back for one of the blankets not both. I've now had to call two additional times to get the remainder of my money back and haven't seen it as of yet.

I just got my blanket and I love it!!! I just got my blanket and I love it! This is my second blanket from Mosaic. My other one, while beautiful and weighty, was a little too big and unwieldy for my size. When it finally bit the dust I decided to go with Mosaic again and I am not disappointed. The print is beautiful, the fabric feels nice, and the weight and dimensions are perfect. My only qualm was that customer service seemed, while polite, to be distracted and was not very knowledgeable or helpful in answering my questions.

I purchased a clearance blanket (16lbs)… I purchased a clearance blanket (16lbs) and am pleased with the colors, pattern, and size although I was concerned about the dimensions of the blanket. I thought that it would be to small but the size is perfect. I only wish that the pockets were smaller so that the pellets didn’t shift as much. I find myself constantly readjusting the blanket in the middle of the night. I’m looking forward to purchasing another blanket for in the future.

Good Quality Blanket, but it wasn't the right fit I do love my blanket! I love how it's able to calm me down from my anxiety and panic attacks. However, I did not realize the size of the blanket would be too small for me and the weight is quite unbearable. I am hoping I could get a refund and purchase another blanket (obviously a bigger size and lower weight)