....don't fall for special offers on this brand I am a convert to Tatcha....I really like the range......but...... Iw decided to buy £219.00 worth of products so that I could qualify for the Lucky 24 free gift on a £200 spend....was totally disappointed to find no lucky bag....I was looking forward to it....I had bought a load of minis to share with friends,and introduce them to this lovely range of skincare........I am hoping this was not some sort of devious move to encourage us to buy their products ....and now not sure if I should introduce my friends to Tatcha....I would be totally embarrassed if something similar happened to them too

Shipping moves at snail speed Shipping moves at snail speed; expect about 3 weeks to receive your purchase. This occurred the first two times and the second time someone emailed out of the blue to apologize for the shipping delay. "It's not our standard so please accept this 25% off code for your next purchase as an apology"....except that code either never worked or had an unspoken expiry date. They are shooting themselves in the foot and have lost a customer.

Pricey but wonderful! The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer. Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.

Just opened my order Just opened my order, spent £115 to qualify for the £100 free lucky bag promotion … that was what attracted me. Opened and products in there but no £100 lucky bag !! It shows on my order receipt as part of my basket, I’m under no illusion I’m meant to have received it. Have sent email as customer service is now closed until mon … I will take this A LOT further if it’s not sorted quickly and professionally. I will give them benefit of the doubt til Monday … I will be back here to let you know the outcome.

Absolutely a scammer company I ordered two booster car seats was charged $112 took forever to even receive the package an when I received the package it was completely the wrong items!!!!! Why these people sent me 2 car seat covers instead of the car seats I paid $112 for!!!! The number on there website isn’t even a real number!!! I emailed them numerous of times an never received a response back!!! I had to go through my bank in order to even get refund!!!! I can’t believe they would scam people like that literally trying to get new car seats for my autistic children an this is what the outcome is!!!! Very poor very sad that people can do stuff like this!!!!