Pricey but wonderful! The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer. Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.

False promotion no customer service! Avoid! First time ordering or trying Tatcha, took advantage of their current promotion offering a free 75ml Essence when ordering any full size moisturiser. Very disappointed as the package arrived today with no Essence inside, no free samples either just the expensive face cream. No reply to any of my emails, the chatbot is awful and no answer on telephone.

Ordered £100 worth of products (I… Ordered £100 worth of products (I usually just have the rice wash and order from a third party website) to get the £100 free lucky dip bag. When the order arrived I noticed it was very light - I wondered if just one item had been shipped separately. The box was sealed and did not show any signs of being tampered with. When I opened the box it was just tissue paper and a handwritten thank you card. I couldn’t believe it !!!! Completely empty. I contacted Tatcha and the tone started as accusational towards me. I saw a few more reviews saying about empty box so suggested they must have an internal theft problem. They resent me the order but when it arrived no £100 lucky bag as promised and promoted. I contacted them again and they said they had sold out but would send products instead. I have just received the parcel and they’ve sent me 2 x Tatcha the Camellia cleansing oil (usually £48) and one rice polish travel size. It covered the £100 so I didn’t complain but I thought it was odd to receive two of the same product. All is well that ends well but I won’t order directly again.

Empty box Been a reliable customer for 2 years, ordered the dewy skin cream. Ok so I received an empty box, contacted customer service and they asked for a photo? 😅

Absolutely a scammer company I ordered two booster car seats was charged $112 took forever to even receive the package an when I received the package it was completely the wrong items!!!!! Why these people sent me 2 car seat covers instead of the car seats I paid $112 for!!!! The number on there website isn’t even a real number!!! I emailed them numerous of times an never received a response back!!! I had to go through my bank in order to even get refund!!!! I can’t believe they would scam people like that literally trying to get new car seats for my autistic children an this is what the outcome is!!!! Very poor very sad that people can do stuff like this!!!!