Ordered £100 worth of products (I… Ordered £100 worth of products (I usually just have the rice wash and order from a third party website) to get the £100 free lucky dip bag. When the order arrived I noticed it was very light - I wondered if just one item had been shipped separately. The box was sealed and did not show any signs of being tampered with. When I opened the box it was just tissue paper and a handwritten thank you card. I couldn’t believe it !!!! Completely empty. I contacted Tatcha and the tone started as accusational towards me. I saw a few more reviews saying about empty box so suggested they must have an internal theft problem. They resent me the order but when it arrived no £100 lucky bag as promised and promoted. I contacted them again and they said they had sold out but would send products instead. I have just received the parcel and they’ve sent me 2 x Tatcha the Camellia cleansing oil (usually £48) and one rice polish travel size. It covered the £100 so I didn’t complain but I thought it was odd to receive two of the same product. All is well that ends well but I won’t order directly again.

Terrible Customer Service First time ordering direct and it was awful. It is so very hard to get ahold of someone if you have any issues. For the amount of money you spend, you’d think they would have excellent customer service who go above and beyond. They take weeks to ship and when it finally ships they use a cheap shipping method that takes many days. Sephora doesn’t do this and I’m glad I now know. I thought ordering direct would have been better, but this experience proved me wrong for sure.

Pricey but wonderful! The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer. Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.

Amount of Product in a jar Why do all the advertising pictur Why do all the advertising pictures show indigo night crème as full to the brim but when you purchase it, it is way below this level. Is this not misleading?

a HORRIBLE costumer service They have the WORST customer service ever. I contacted them three times, but they have yet to respond. This company is a big SCAM!!!! The promotion code for free shipping did not work, and I paid 20$ for shipping, but THENNN then ups contacted me for 32 more dollars. I already spent 20. Why should I pay extra???? Why did they not mention it while checkout?????? Also, the price on the website is in American dollars. When I ordered never mentioned it. And I ended up paying 224 CAD instead of 160$. They are horrible and ruined my holiday gift.