Shockingly bad customer service. The products, although expensive, are really good but the customer service is shockingly bad. Having ordered and been very impressed with the new sunscreen, I ordered another bottle to take on holiday. I didn't have time to wait for standard deliver, so paid £5.95 for next day. My order was placed on Sunday so they had it well before the Monday 2pm cut off for next day delivery. Nothing on Tuesday, when it was due. Nothing on Wednesday. I had the email confirming the order but still have not had confirmation of dispatch. As there is no possibility of it arriving in time and delivery is now difficult, I have been trying for over 24 hours to contact customer services to cancel the order. The helpline always has a recorded message saying they are busy and to phone back. The web chat always says they are closed. My advice is to order from a different retailer and avoid Tatcha themselves.

Pricey but wonderful! The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer. Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.

Very bad experience Very bad experience, ordered a water cream and when it arrived it felt suspiciously light. Opened it to find they had sent me an empty box! Absolutely disgusting, pretty obvious what had happened. Not even an apology but they did replace upon getting my email. Wouldn’t buy again from them.

Absolutely a scammer company I ordered two booster car seats was charged $112 took forever to even receive the package an when I received the package it was completely the wrong items!!!!! Why these people sent me 2 car seat covers instead of the car seats I paid $112 for!!!! The number on there website isn’t even a real number!!! I emailed them numerous of times an never received a response back!!! I had to go through my bank in order to even get refund!!!! I can’t believe they would scam people like that literally trying to get new car seats for my autistic children an this is what the outcome is!!!! Very poor very sad that people can do stuff like this!!!!

Good customer service I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied