Amount of Product in a jar Why do all the advertising pictur Why do all the advertising pictures show indigo night crème as full to the brim but when you purchase it, it is way below this level. Is this not misleading?

Pricey but wonderful! The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer. Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.

Tatcha is the best!! With full disclosure that I'm a little biased as my sister is a part of the Tatcha family, I have to share that I'm a huge fan of the product simply because it works well for my skin. I've always had mixed success with skincare products and, honestly, as a guy I just care about avoiding the occasional blemish and not having to worry about my face otherwise. I think this does a great job of that and I'd recommend the enzyme rice powder for anybody!

Just opened my order Just opened my order, spent £115 to qualify for the £100 free lucky bag promotion … that was what attracted me. Opened and products in there but no £100 lucky bag !! It shows on my order receipt as part of my basket, I’m under no illusion I’m meant to have received it. Have sent email as customer service is now closed until mon … I will take this A LOT further if it’s not sorted quickly and professionally. I will give them benefit of the doubt til Monday … I will be back here to let you know the outcome.

Zero customer service/order never received Ordered on November 28 and it shows to be delivered December 11. When I track the order it stayed put in the same place in California. Order never arrived. Zero customer service. Emails bounced back to thank you for reaching out to us. Zero live agents ever available. No ability to leave a voicemail. Finally was notified via email after six weeks that I would get a refund and they could not deliver it because of wrong address or lack of signature. This is very inaccurate since the tracking shows it never left California. Beware of this company when ordering.